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 Liars and Outliers: Enabling the Trust that Society Needs to Thrive
Just today, a stranger came to my door claiming he was here to unclog a bathroom drain. I let him into my house without verifying his identity, and not only did he repair the drain, he also took off his shoes so he wouldn’t track mud on my floors. When he was done, I gave him a piece of paper that asked my bank to give him some money.... | | Fit to Bust: How Great Companies Fail
Warren Buffet remarked that it takes 20 years to build a reputation and five minutes to ruin it. "If you think about that, you'll do things differently." Journalist Tim Phillips turns his eye toward the most avoidable business disasters of recent history. In each case, the story begins at the point where a disastrous ... | | The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that
provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old
granddaughter, Margot, what she thought were the most important rules for great service. Without a
moment's hesitation, she... |
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A Hologram for the King
In a rising Saudi Arabian city, far from weary, recession-scarred America, a struggling businessman pursues a last-ditch attempt to stave off foreclosure, pay his daughter’s college tuition, and finally do something great. In A Hologram for the King, Dave Eggers takes us around the world to show how one man fights ... | | Elements of Modern X-ray Physics
Eagerly awaited, this second edition of a best-selling textcomprehensively describes from a modern perspective the basics ofx-ray physics as well as the completely new opportunities offeredby synchrotron radiation. Written by internationally acclaimedauthors, the style of the book is to develop the basic physicalprinciples without obscuring... | | Handbook of Probability
THE COMPLETE COLLECTION NECESSARY FOR A CONCRETE UNDERSTANDING OF PROBABILITY
Written in a clear, accessible, and comprehensive manner, the Handbook of Probability presents the fundamentals of probability with an emphasis on the balance of theory, application, and methodology. Utilizing basic examples throughout, the handbook... |
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