The use of Service Level Agreements (SLAs) will soon become the prevailing business model for delivering a large number of products and services. SLAs offer service providers the ability to distinguish themselves from the competition in...

Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a fast, simple...

Creative Space summarizes and integrates the various up-to-date approaches of computational intelligence to knowledge and technology creation including the specific novel feature of utilizing the creative abilities of the human mind, such as tacit knowledge, emotions and instincts, and intuition. It analyzes several important approaches of this...

Legal and ethical issues have become a standard part of engineering and business schools’ curricula. This has not been the case for computer science or management information systems programs although there has been increased emphasis on the social skills of these students. This leaves a frightening void in the student’s professional...