Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work....

This book assembles state-of-the-art thinking on the internationalization of the curriculum of training centers in I/O and Work Psychology. The experts contributing chapters share their thoughts on the knowledge and skills that students must master in the 21st century, as well as their research on how we can develop students to be globally...

"I have just read my first - and probably last - whole book on coaching. It is my last because it has done the job, giving me the most comprehensive examination of the art."
David Amos, former Deputy Director of HR at the DoH, writing in the Health Service...

We have long been taught that emotions should be felt and expressed in carefully...

Until recent times medical science could do little to prevent or cure life-threatening diseases that claimed young lives and made infant mortality commonplace. But today those 85 and over form the most rapidly growing percentage of the population. While death from infectious diseases has been widely controlled, only two of the current top 10...

At least one-third of the people we know are introverts. They are the ones who prefer listening to speaking, reading to partying; who innovate and create but dislike self-promotion; who favor working on their own over brainstorming in teams. Although they are often labeled "quiet," it is to introverts that we owe many of the great...