Over the last several years, fiscal discipline has really dominated the industry. Both consumers and businesses expect far more from their communications providers than they did just a few years ago. Offering simple telephone dial tone and an Internet connection are not going to be enough for success. At the same time, however, service providers...

Improving Surveys with Paradata: Analytic Uses of Process Information is the most accessible and comprehensive contribution to this up-and-coming  area...

Relational databases are tricky beasts. Other kinds of commercial software are infinitely easier to understand. Word processors are really just high-tech typewriters, and it's pretty clear that the backspace key beats that little jar of white stuff cold. Spreadsheets present a familiar enough paradigm, even to non-accountants, and email is...

You don’t have to be an Apple fanboy or fangirl to give Apple Inc. credit for redefining mobile gadgetry and its surrounding industries. First the company used the iPod to reshape the music industry and strongly influence how we acquire and consume tunes. Just count the number of people wearing iPod-connected earbuds in a subway car....

Think about it: Your televisions are basically networked together on a cable network. Okay, not a...

Best-selling author Craig Storti provides historical perspectives and explanations of the six most important...

Communication between people has changed with the invention of the telephone. The ability to communicate across continents in real-time has also helped our society in several dimensions including entertainment, trade, finance, and defense. But this new capability did not come without an investment. Building an international telephony...

Internet Protocol (IP) telephony is changing the way business gets done, allowing multimedia messages such as voice, data, and video to be transmitted over standard routers,...

The Cisco IronPort Email Security Appliances (ESA) have been deployed in thousands of networks to accept, filter, and deliver email messages. The ESA is easy to deploy and its security-filtering settings are effective right out of the box. However, many organizations are looking for more from their messaging environment...