As globalization gathers momentum, contact between business people from other countries is becoming more frequent. The more national boundaries a company crosses, the greater the scope for misunderstanding and conflict. To succeed internationally, it is essential to be able to break the barriers of culture, language, and set patterns of...

The attraction of Six Sigma is obvious — designs that work, fewer defects in manufacturing, lowered production costs, and greater customer satisfaction. With these pluses, it’s no wonder the world’s leading companies are adopting the Six Sigma approach to product development in ever-growing numbers. Now here’s a powerful...

The problem of controlling uncertain dynamic systems, which are subject to external disturbances, uncertainty and sheer complexity is of considerable interest in computer science, Operations Research and Business domains. The application of intelligent systems has been found useful in problems when the process is either difficult to model or...

Without the “invisible” support of a home-based partner that backed Industrial Age workers, today’s employee can no longer focus solely on work but must simultaneously manage work and personal responsibilities. This dual-focus employee, whose knowledge or service work requires mind and heart as well as hands, is the new human...