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Consultative Selling: The Hanan Formula for High-Margin Sales at High Levels
Consultative Selling: The Hanan Formula for High-Margin Sales at High Levels

"For more than two decades, Consultative Selling(TM) has enabled sales professionals around the world to achieve unprecedented success by helping their clients make more profitable business decisions. The Seventh Edition gives you the tools to continue bringing superior results to 21st Century organizations--and take your own career to a...

The Marketing Plan: How to Prepare and Implement It
The Marketing Plan: How to Prepare and Implement It

Even if you've created marketing plans before it doesn't matter. The rules have changed. With the advent of Web 2.0 business strategies like Search Engine Optimization, Social Networking, Pay-Per-Click, and dozens more, it may seem like you need to start from scratch. But with the brand new and completely updated fourth edition of...

101 Sample Write-Ups for Documenting Employee Performance Problems: A Guide to Progressive Discipline & Termination
101 Sample Write-Ups for Documenting Employee Performance Problems: A Guide to Progressive Discipline & Termination

There's no escaping problem employees. But with 101 prewritten disciplinary write-ups at a manager's fingertips, there is a way to escape the headaches, anxiety, and potential legal trouble of performance review or counseling sessions. Completely updated and covering the latest developments in employment law, the second edition of...

The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience
The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience

The decision to pay money for a product or service is often based on more than just the product or service itself. Consumers care deeply about the overall experience of the buying process: They respond to the marketing message, the advertising, the sales approach, the website, the interaction with company personnel, and more. When all these...

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to
...

The Image of Success: Make a Great Impression and Land the Job You Want
The Image of Success: Make a Great Impression and Land the Job You Want

Fair or not, assumptions about our intelligence, abilities, sophistication, performance, and pedigree are routinely made based on the image we project. In "The Image of Success", sought-after career and image coach Lizandra Vega offers job seekers down-to-earth, candid guidance on the ABCs of image Appearance, Behavior, and...

Increase Your Influence at Work (Worksmart Series)
Increase Your Influence at Work (Worksmart Series)

People who know how to influence others in the office enjoy a greater measure of control over their work lives and advance their careers more rapidly than others. But what many don't know is that the mysterious quality known as influence can be learned and developed by anyone. Readers will discover how to develop the most important...

Effective Succession Planning: Ensuring Leadership Continuity and Building Talent from Within
Effective Succession Planning: Ensuring Leadership Continuity and Building Talent from Within

Organizations that don't take steps to plan for future talent needs at all levels, will face certain disruptions, and even disasters, when key employees leave. Still the most comprehensive and authoritative book on the subject, this new edition of Effective Succession Planning presents strategies for creating a complete, systematic...

Nice Teams Finish Last: The Secret to Unleashing Your Team's Maximum Potential
Nice Teams Finish Last: The Secret to Unleashing Your Team's Maximum Potential

Don't rock the boat. Don't make waves. Don't offend anyone. There's a palpable feeling that clouds many team meetings and keeps them from being productive: over-politeness. And while the conflict that naturally exists in most organizations hasn't gone away, it manifests itself in passive aggression, mediocrity, and a...

The Graphic Designer's Business Survival Guide
The Graphic Designer's Business Survival Guide

Graphic design is a crowded, highly competitive world. And it takes a lot more than raw talent and technical ability to make it as an independent designer. Successful graphic designer and entrepreneur, Larry Daniels exposes the weak spot of so many: the critical business side of running even a one-person design firm. Designers often...

Outsourcing America: What's Behind Our National Crisis and How We Can Reclaim American Jobs
Outsourcing America: What's Behind Our National Crisis and How We Can Reclaim American Jobs

"Foreword by Lou Dobbs One of the hottest, most controversial topics in the news is the outsourcing of American jobs to other countries. Outsourced jobs are extending well beyond the manufacturing sector to include white-collar professionals, particularly in information technology, financial services, and customer service....

Fundamentals of Project Management (Worksmart)
Fundamentals of Project Management (Worksmart)

With sales of more than 160,000 copies, Fundamentals of Project Management has helped generations of project managers navigate the ins and outs of every aspect of this complex discipline. Using a simple step-by-step approach, the book is the perfect introduction to project management tools, techniques, and concepts. Readers will learn how to:...

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