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The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability
The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

Every business process in every organization can be made better, more efficient, more flexible and more adaptable to changing needs. Business process improvement (BPI) can drive substantial bottom-line increases, ultimately accelerating the revenue cycle. "The Power of Business-Process Improvement" proves that even sweeping BPI...

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

Foreword by Capodagli and Lynn Jackson, coauthors of "The Disney Way". All businesses have customers, but how many of them deliver unforgettably good customer service? "Secret Service" reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass...

2007 Fall list: Successful Local Broadcast Sales
2007 Fall list: Successful Local Broadcast Sales
Since you’re reading this book, I’m assuming that you are a media salesperson or you’re thinking about becoming one. Perhaps you are a student considering broadcast sales as a career. Congratulations! Media sales can be an exciting and glamorous career if you know what you’re doing. You get to hobnob with...
6 Secrets to Startup Success: How to Turn Your Entrepreneurial Passion into a Thriving Business
6 Secrets to Startup Success: How to Turn Your Entrepreneurial Passion into a Thriving Business
You have always dreamed of skydiving, imagining yourself in a free fall, high above the earth, parachute ready to open with the pull of a rip cord.

One day you decide to give it a try. You drive to the local airport and quickly spot the skydiving center at the edge of a wide airfield, far across a parking lot
...
More Time for You: A Powerful System to Organize Your Work and Get Things Done
More Time for You: A Powerful System to Organize Your Work and Get Things Done
The bane of my existence has always been the management (or in my case, the mismanagement) of time. I have struggled with finding time to ‘‘do it all.’’ In high school and college, I was notorious for pulling all-nighters to study or write papers (a habit I have not outgrown). When I started my career, I...
The New Workforce: Five Sweeping Trends That Will Shape Your Company's Future
The New Workforce: Five Sweeping Trends That Will Shape Your Company's Future

As a futurist, you can be fascinating at a cocktail party. Instead of dropping names, you drop facts and figures: We are expected to live well intoour 100s; the average age for young adults to marry in America is 30; the single male head of household is the fastest growing demographic group; and the...

The First-Time Manager
The First-Time Manager

It is shortlisted for the Chartered Management Institute's Management Book of the Year award 2012. What's a rookie manager to do? Faced with new responsibilities, and in need of quick, dependable guidance, novice managers can't afford to learn by trial and error. The "First-Time Manager" is the answer, dispensing the...

This Is How to Get Your Next Job: An Inside Look at What Employers Really Want
This Is How to Get Your Next Job: An Inside Look at What Employers Really Want

Even in a bad economy, companies have job openings they can't fill. Considering the millions of people who are out of work or unhappily employed, how can that be? What are job seekers doing to turn off employers? And what is it that employers want but aren't finding? Leading career expert and syndicated columnist Andrea Kay asked...

Negotiation at Work: Maximize Your Team's Skills with 60 High-Impact Activities
Negotiation at Work: Maximize Your Team's Skills with 60 High-Impact Activities

Negotiation is an essential part of doing business, but to be an effective negotiator one must master a wide variety of skills such as listening, self-awareness, conflict resolution, assertiveness, and more. So it stands to reason that in order to teach such a complicated subject, managers and trainers need proven, powerful activities....

Idea Agent: Leadership that Liberates Creativity and Accelerates Innovation
Idea Agent: Leadership that Liberates Creativity and Accelerates Innovation

There is perhaps no leadership challenge more daunting than managing creativity-and more urgent than delivering breakthrough innovation. How do you harness some of the most passionate, intelligent people in your organization without stifling them? How do you simultaneously unleash their energy and channel it into something tangible? Lina...

Creative Training Idea Book, The: Inspired Tips and Techniques for Engaging and Effective Learning
Creative Training Idea Book, The: Inspired Tips and Techniques for Engaging and Effective Learning

Trainers have to be creative if they want their participants to feel excited, challenged, and involved. The Creative Training Idea Book is packed with instructions for using activities, games, puzzles, toys, and props to increase energy and active participation in the classroom, and reveals how to think creatively about training in any...

Red-Hot Selling: Power Techniques That Win Even the Toughest Sale
Red-Hot Selling: Power Techniques That Win Even the Toughest Sale

No matter what, where, and to whom you sell, everything you do fits into one of three phases of the sales process: Planning, Execution, and, Closing. True red-hot sellers know exactly what each phase encompasses, and the rest of us can learn in the time it takes to read this ultra-practical book. "Red-Hot Selling" presents a simple,...

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