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Leveraging the New Human Capital: Adaptive Strategies, Results Achieved, and Stories of Transformation
Leveraging the New Human Capital: Adaptive Strategies, Results Achieved, and Stories of Transformation

Without the “invisible” support of a home-based partner that backed Industrial Age workers, today’s employee can no longer focus solely on work but must simultaneously manage work and personal responsibilities. This dual-focus employee, whose knowledge or service work requires mind and heart as well as hands, is the new human...

Roadmap to mySAP.com
Roadmap to mySAP.com
Learn how to put mySAP solutions to work for your company through the use of mySAP Workplace and mySAP Marketplace. Stay a step ahead of the competition by taking advantage of the information provided on the SAPMarkets' components and he CommerceOne initiative for building and deploying e-Marketplaces. Gain a comprehensive understanding of what...
Why Service Stinks...and Exactly What to Do About It!
Why Service Stinks...and Exactly What to Do About It!

Customer service expert T. Scott Gross surveyed 10,000 very vocal consumers and talked one-on-one with service people around the globe with the hope of creating a psychological profile of the perfect customer service employee.

Gross’s new book Why Service Stinks contains the results of his research along with studies from...

Love 'Em or Lose 'Em, Sixth Edition: Getting Good People to Stay
Love 'Em or Lose 'Em, Sixth Edition: Getting Good People to Stay
This sixth edition of the number one bestselling employee retention book in the world (over 800,000 copies sold) puts a new emphasis on diversity and inclusion but keeps the same appealing format: twenty-six simple strategies from A to Z.

Despite booms and busts, technology advances, talent wars, layoffs, and even a
...
The IBM Style Guide: Conventions for Writers and Editors (IBM Press)
The IBM Style Guide: Conventions for Writers and Editors (IBM Press)

The IBM Style Guide distills IBM wisdom for developing superior content: information that is consistent, clear, concise, and easy to translate. The IBM Style Guide can help any organization improve and standardize content across authors, delivery mechanisms, and geographic locations.

This expert guide contains
...

Hands-On GUI Programming with C++ and Qt5: Build stunning cross-platform applications and widgets with the most powerful GUI framework
Hands-On GUI Programming with C++ and Qt5: Build stunning cross-platform applications and widgets with the most powerful GUI framework

Create visually appealing and feature-rich applications by using Qt 5 and the C++ language

Key Features

  • Explore Qt 5's powerful features to easily design your GUI application
  • Leverage Qt 5 to build attractive cross-platform applications
  • Work with Qt...
The Handbook of High Performance Virtual Teams: A Toolkit for Collaborating Across Boundaries
The Handbook of High Performance Virtual Teams: A Toolkit for Collaborating Across Boundaries
The Handbook of High-Performance Virtual Teams

The Handbook of High-Performance Virtual Teams is an essential resource for leaders, virtual team members, and work group leaders. The editors provide a proven framework based on five principles for working collaboratively across boundaries of time, space, and culture. Written by experts in the...

The Atomic Corporation: Rational Proposals for Uncertain Times
The Atomic Corporation: Rational Proposals for Uncertain Times

In Atomic the authors' revolutionary theory is put to the test. Looking across all sectors of business, including retail banking, financial services, telecommunications, IT and consultancy, carbon-based corporations (oil and gas companies), and consumer products companies, Camrass and Farncombe discover some real eye-openers, including...

The Oxford Handbook of Participation in Organizations
The Oxford Handbook of Participation in Organizations

Employee participation encompasses the range of mechanisms used to involve the workforce in decisions at all levels of the organization - whether direct or indirect - conducted with employees or through their representatives. In its various guises, the topic of employee participation has been a recurring theme in industrial relations and...

Mastering System Center Configuration Manager 2007 R2
Mastering System Center Configuration Manager 2007 R2
Mastering System Center Configuration Manager 2007 provides intermediate and advanced coverage of all aspects of the product, including planning and installation, upgrading Systems Management Server 2003, deploying software and operating systems, security, monitoring and troubleshooting, and automating and customizing SCCM 2007 with scripts.
...
ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course
ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day...

Essentials of Management
Essentials of Management

Focus on the fundamental principles and practices of effective management most important for success in business today with DuBrin's comprehensive, yet concise, ESSENTIALS OF MANAGEMENT, 9E. This brief edition offers a solid introduction for new managers or an in-depth review of core concepts and the latest research and applications for...

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