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MOS Study Guide for Microsoft Office 365
MOS Study Guide for Microsoft Office 365
Desktop computing proficiency is increasingly important in today’s business world. As a result, when screening, hiring, and training employees, employers can feel reassured by relying on the objectivity and consistency of technology certification to ensure the competence of their workforce. As an employee or job...
Managing Employee Well-being and Resilience for Innovation: Evidence from Knowledge-intensive Service Industries
Managing Employee Well-being and Resilience for Innovation: Evidence from Knowledge-intensive Service Industries

This book employs a multidisciplinary and multi-level perspective to understand how well-being and resilience can influence innovation in knowledge-intensive contexts. Building on the authors’ work in the areas of innovation management, human resource management and the psychological aspects of employee well-being, rich...

Lotus Notes R 6 Professional Projects
Lotus Notes R 6 Professional Projects

Use Lotus Notes R6 to accomplish real-world, professional tasks. Incorporating five hands-on projects, Lotus Notes R6 Professional Projects is your key to unlocking the power of this latest version of Lotus Notes. Each project focuses on a specific concept and is based on a real-world situation. You will be able to use the skills that...

Yammer: Collaborate, Connect, and Share
Yammer: Collaborate, Connect, and Share

Build a successful Yammer implementation, make your workplace social and collaborative, create a culture of sharing, form expert communities and generate innovative solutions. Besides, this book will help to enhance your collaboration your suppliers, partners, and clients. 

The author starts by giving an...

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) (Authorized Self-Study Guide)
Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) (Authorized Self-Study Guide)
Professional certifications have been an important part of the computing industry for many years and will continue to become more important. Many reasons exist for these certifications, but the most popularly cited reason is that of credibility. All other considerations held equal, the certified employee/consultant/job candidate is considered more...
Building a Web Site with Ajax: Visual QuickProject Guide
Building a Web Site with Ajax: Visual QuickProject Guide
Ajax is at the heart of the Web 2.0 revolution. It isn't a technology but, rather, is a technique that leverages other technologies and techniques, such as CSS, XML, DHTML, and XHTML. Many Web designers and programmers would like to incorporate Ajax in their projects because of the amazing functionality it can add to a Web site, but they can't...
Manager's Guide to Mentoring (Briefcase Books Series)
Manager's Guide to Mentoring (Briefcase Books Series)

Create new solutions to old problems with the power of mentoring!

Mentoring is an extraordinarily powerful way of getting top performance from every employee. It’s one of the hottest management techniques used in business today, and every manager serious about developing talented employees and implementing change in...

Getting a Business Loan: Financing Your Main Street Business
Getting a Business Loan: Financing Your Main Street Business

Every day,  Main Street businesses wrestle with the challenge of finding the cash to finance growth or use as working capital. The local banker often wants a credit score of 720, three or more years in business, and a fat savings account. No wonder local bankers approve only 10% of loan applications.

Getting a
...

101 Sample Write-Ups for Documenting Employee Performance Problems: A Guide to Progressive Discipline & Termination
101 Sample Write-Ups for Documenting Employee Performance Problems: A Guide to Progressive Discipline & Termination

There's no escaping problem employees. But with 101 prewritten disciplinary write-ups at a manager's fingertips, there is a way to escape the headaches, anxiety, and potential legal trouble of performance review or counseling sessions. Completely updated and covering the latest developments in employment law, the second edition of...

Technology Scorecards: Aligning IT Investments with Business Performance
Technology Scorecards: Aligning IT Investments with Business Performance
Are you dissatisfied with your business software? You're not alone. Fully 75% of organizations believe their business software is not meeting expectations. The letdown, or failure, of the technology cannot be pinned on the technology itself. Successful implementation of technology involves the integration of People, Processes, Technologies, and...
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to
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Above the Board: How Ethical CEOs Create Honest Corporations
Above the Board: How Ethical CEOs Create Honest Corporations
In recent years, a string of corporate scandals have sent shockwaves throughout the business world, resulting in the fracture of public trust in corporations. Now more than ever, corporate honesty and integrity are directly connected to success and growth. Above the Board provides strategies and methods to help you build a solid foundation...
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