The success of Starbucks Coffee Company is one of the most amazing business stories in decades. What started as a single store on Seattle’s waterfront has grown into a company with over sixteen hundred stores worldwide and a new one opening every single business day. Just as remarkable as this incredible growth is the fact that...
We are all under new pressure to produce more for less money—and in less time. Ultimately, this cannot be done unless bosses are able to—in service of their organization—bring out the best in their people.
That is the essence of servant-leadership, the management philosophy originally outlined by organizational...
Focusing on its recent proliferation in hospital systems, Wi-Fi Enabled Healthcare explains how Wi-Fi is transforming clinical work flows and infusing new life into the types of mobile devices being implemented in hospitals. Drawing on first-hand experiences from one of the largest healthcare systems in the United States, it...
All technology evangelists talk about revolutions. Even they just have a classic product to demonstrate. So, if I tell you that the Cloud will change the IT industry, you may consider that I'm biased, being a CloudBees employee. Anyway, I'm convinced that a huge shift has been introduced by the Cloud technologies and the way in which...
"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to...
One study after the next shows that most employees are unhappy with their jobs and that less than a third actively engage with their work. That means that two out of every three are merely putting in their time, rather than maximizing productivity and attaining satisfaction. One could argue that such a malaise is the symptom of an unhealthy...
This book provides a new generation of research in which scholars are investigating mental health and human development as not merely the absence of illness or dysfunction, but also the presence of subjective well-being. Subjective well-being is a fundamental facet of the quality of life. The quality of an individual’s life can be...
Focus on the fundamental principles and practices of effective management most important for success in business today with DuBrin's comprehensive, yet concise, ESSENTIALS OF MANAGEMENT, 9E. This brief edition offers a solid introduction for new managers or an in-depth review of core concepts and the latest research and applications for...
It is shortlisted for the Chartered Management Institute's Management Book of the Year award 2012. What's a rookie manager to do? Faced with new responsibilities, and in need of quick, dependable guidance, novice managers can't afford to learn by trial and error. The "First-Time Manager" is the answer, dispensing the...
Quarter examines business owners who use their firms as laboratories for social innovation. After providing an introduction to this phenomenon in an historical perspective and discussing the 19th-century British industrialist Robert Owen, he provides ll case studies of contemporary innovators from six countries-the UK, US, the Netherlands,...
Harness the Power of Your Most Valuable Resource—Your Workforce!
Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula.
Miscommunication… Employee conflict… Work ethic debates… Loyalty issues… Varying wants and needs… If you are a manager, human resources professional, or business owner, you are faced with these types of issues every day. But why? Because currently, there are five generations in the workplace: Radio Babies...
