Learn IT - Books tags employee

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

AMACOM, 2010

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to...

Cloud Development and Deployment with Cloudbees (Community Experience Distilled)

Packt Publishing, 2013

All technology evangelists talk about revolutions. Even they just have a classic product to demonstrate. So, if I tell you that the Cloud will change the IT industry, you may consider that I'm biased, being a CloudBees employee. Anyway, I'm convinced that a huge shift has been introduced by the Cloud technologies and the way in which...

Wi-Fi Enabled Healthcare

Auerbach Publications, 2014

Focusing on its recent proliferation in hospital systems, Wi-Fi Enabled Healthcare explains how Wi-Fi is transforming clinical work flows and infusing new life into the types of mobile devices being implemented in hospitals. Drawing on first-hand experiences from one of the largest healthcare systems in the United States, it...

Servant-Leadership Across Cultures: Harnessing the Strengths of the World's Most Powerful Management Philosophy

McGraw-Hill, 2009

We are all under new pressure to produce more for less money—and in less time. Ultimately, this cannot be done unless bosses are able to—in service of their organization—bring out the best in their people.

That is the essence of servant-leadership, the management philosophy originally outlined by organizational...

You and Your Money: A No-Stress Guide to Becoming Financially Fit

FT Press, 2007

“With over 70% of American workers living paycheck to paycheck, basic money management skills are needed desperately. This is a masterful work that guides us to discover our own money dysfunctions and takes us on a journey to healthy financial behaviors.”

...

Managing Your Outsourced IT Services Provider: How to Unleash the Full Potential of Your Global Workforce

Apress, 2014

Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies,...

Soft Landing: Airline Industry Strategy, Service, and Safety

Apress, 2011

Soft Landing: Airline Industry Strategy, Service, and Safety covers the immediate past, present, and future of the airline industry and its effects on consumers and the economy.

Aviation receives a disproportionate amount of news coverage in the popular press—not to mention chatter at cocktail parties and...

Office 2003 XML for Power Users (Books for Professionals by Professionals)

Apress, 2004

SINCE ITS INTRODUCTION in the late 1990s, XML has revolutionized the way data is stored, manipulated, and shared. XML has made it possible for applications written in different programming languages (and running on different operating systems) to exchange any type of information. XML also allows different organizations to...

Moving to Office 365: Planning and Migration Guide

Apress, 2015

This book takes a concentrated look at the very latest best practices for Office 365 migration, with a focus on the needs of senior managers, IT managers, and others involved in key decisions when moving their business to the cloud.

Based on popular chapters in his first book, Office 365: Migrating and Managing Your Business in...

Soft Skills: The software developer's life manual

Manning Publications, 2014

Summary

Soft Skills: The software developer's life manual is a unique guide, offering techniques and practices for a more satisfying life as a professional software developer. In it, developer and life coach John Sonmez addresses a wide range of important "soft" topics, from career and...

Reputation, Stock Price, and You: Why the Market Rewards Some Companies and Punishes Others

Apress, 2012

“All of our working lives we have heard the mantra, ‘a reputation lost is never regained.’ Still, the firms we work for, admire and invest in seem to take costly reputation hits all too often. Everyone interested in managing, regulating or investing in public firms will find Nir Kossovsky’s book a wonderful read...

Tax Strategies for the Small Business Owner: Reduce Your Taxes and Fatten Your Profits

Apress, 2013

Tax Strategies for the Small Business Owner: Reduce Your Taxes and Fatten Your Profits will help the small business owner increase profits while feeling more comfortable dealing with taxes. It begins by looking at the often overlooked critical decision small business owners face when they start a business: the choice of...

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