Computers: Systems, Terms and Acronyms is THE technical reference for non-technical people who need to understand Information Technology. The book contains narrative coverage of IT concepts and systems written in plain English for non-technical people. It also contains more than 3,700 definitions of generic technical terms and acronyms,...
Welcome to Microsoft Expression Web 2 On Demand, a visual quick reference book that shows you how to work efficiently with Expression Web 2. This book provides complete coverage of basic to advanced Expression Web 2 skills.
This chapter will address vulnerabilities and why they are important. It also discusses a concept known as Windows of Vulnerability, and shows how to determine the risk a given vulnerability poses to your environment.
Based partly on IBM’s own transformation, and partly on the transformations that IBM has helped its clients to achieve, this ground-breaking book shows how companies can increase sales and improve margins by introducing a range of solutions.
It draws upon IBM’s highly readable and fast-paced, Business Solutions on...
Without the “invisible” support of a home-based partner that backed Industrial Age workers, today’s employee can no longer focus solely on work but must simultaneously manage work and personal responsibilities. This dual-focus employee, whose knowledge or service work requires mind and heart as well as hands, is the new human...
Customer service expert T. Scott Gross surveyed 10,000 very vocal consumers and talked one-on-one with service people around the globe with the hope of creating a psychological profile of the perfect customer service employee.
Gross’s new book Why Service Stinks contains the results of his research along with studies from...
In their new book, The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life, consulting experts Tom Stevenson and Sam Barcus urge executives to concentrate on trust and share their insights into building it, sustaining it, translating it into profitable customer relationships.
As globalization gathers momentum, contact between business people from other countries is becoming more frequent. The more national boundaries a company crosses, the greater the scope for misunderstanding and conflict. To succeed internationally, it is essential to be able to break the barriers of culture, language, and set patterns of...
Seasoned trainers Richard Hundhausen and Steven Borg provide a thorough and detailed reference to everything that’s ADO.NET. This is no small undertaking! The ADO.NET section of the .NET Framework, which you will come to know as System.Data and its related namespaces, delivers more than 200 classes, structures, and enumerations, each...
Microsoft envisions a future where the Web will host millions of distributed applications all communications via XML. Data packaged in XL will flow to and from databases, between applications, and directly to the browser.
With the release of Visual Basic .NET, XML support is tightly integrated into the language and provides numerous...
Virtual teams are a relatively new phenomenon and by definition work across time, distance, and organizations through the use of information and communications technology. Virtual Teams: Projects, Protocols and Processes gathers the best of academic research on real work-based virtual teams into one book. It offers a series of chapters...
A company’s workforce is its most valuable asset. It is the employees who translate an organization’s strategy into reality, who interact with consumers and who determine the corporate brand.
In this fully updated second edition, Nicholas Ind demonstrates how a participatory approach can enhance employee commitment, improve...
