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Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond
Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond

Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuble case studies to illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in your IT processes. Using these methods, the text explains how to take an...

Foundations of ITIL V3
Foundations of ITIL V3

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This 2007 version has now...

Manage IT!: Organizing IT Demand and IT Supply
Manage IT!: Organizing IT Demand and IT Supply
"This book discusses IT supply and demand, analyzing functional requirements and operational processes, using methods such as those defined in the IT infrastructure library (ITIL). This book will be useful for understanding the key concepts behind modern service-oriented IT organizations. In a nutshell, this is a good book and a good...
IT Auditing Using Controls to Protect Information Assets, 2nd Edition
IT Auditing Using Controls to Protect Information Assets, 2nd Edition

When we began writing this book, we had a fundamental tenet: Write a clear handbook for creating the organization’s IT audit function and for performing their IT audits. We wanted this book to provide more than checklists and textbook theories but instead to provide real-life practical guidance from people who have performed IT...

Configuration Management Best Practices: Practical Methods that Work in the Real World
Configuration Management Best Practices: Practical Methods that Work in the Real World

Successfully Implement High-Value Configuration Management Processes in Any Development Environment

 

As IT systems have grown increasingly complex and mission-critical, effective configuration management (CM) has become critical to an...

ITIL Version 3 at a Glance: Information Quick Reference
ITIL Version 3 at a Glance: Information Quick Reference
ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve...
Cloud Capacity Management (Expert's Voice in Information Technology)
Cloud Capacity Management (Expert's Voice in Information Technology)

Cloud Capacity Management helps readers in understanding what the cloud, IaaS, PaaS, SaaS are, how they relate to capacity planning and management  and which stakeholders are involved in delivering value in the cloud value chain. It explains the role of capacity management for a creator, aggregator, and consumer of cloud...

Implementing ITIL Configuration Management
Implementing ITIL Configuration Management
Practical, Real-World ITIL Configuration Management–From Start to Finish

 

The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively,...

AVIEN Malware Defense Guide for the Enterprise
AVIEN Malware Defense Guide for the Enterprise
Members of AVIEN (the Anti-Virus Information Exchange Network) have been setting agendas in malware management for several years: they led the way on generic filtering at the gateway, and in the sharing of information about new threats at a speed that even anti-virus companies were hard-pressed to match. AVIEN members represent the best-protected...
Microsoft System Center 2012 Service Manager Cookbook
Microsoft System Center 2012 Service Manager Cookbook
System Center 2012 Service Manager builds on its predecessor System Center Service Manager 2010, by extending the ITIL© process features to include Service Request fulfillment, Release Management, and automated orchestration with significant enhancements in its reporting capabilities. The full set of additions and improvements can be...
ITIL Service Transition 2011 Edition (Best Management Practices)
ITIL Service Transition 2011 Edition (Best Management Practices)

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar...

ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course
ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day...

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