Implementing ITIL Configuration Management Practical, Real-World ITIL Configuration Management–From Start to Finish
The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively,...
AVIEN Malware Defense Guide for the Enterprise Members of AVIEN (the Anti-Virus Information Exchange Network) have been setting agendas in malware management for several years: they led the way on generic filtering at the gateway, and in the sharing of information about new threats at a speed that even anti-virus companies were hard-pressed to match. AVIEN members represent the best-protected... Foundations of ITIL V3
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This 2007 version has now...
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