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Information Security Fundamentals, Second Edition
Information Security Fundamentals, Second Edition

Developing an information security program that adheres to the principle of security as a business enabler must be the first step in an enterprise’s effort to build an effective security program. Following in the footsteps of its bestselling predecessor, Information Security Fundamentals, Second Edition provides...

IT Auditing: Using Controls to Protect Information Assets
IT Auditing: Using Controls to Protect Information Assets

Plan for and manage an effective IT audit program using the in-depth information contained in this comprehensive resource. Written by experienced IT audit and security professionals, IT Auditing: Using Controls to Protect Information Assets covers the latest auditing tools alongside real-world examples, ready-to-use checklists, and...

ITIL Continual Service Improvement 2011 Edition (Best Management Practices)
ITIL Continual Service Improvement 2011 Edition (Best Management Practices)

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing...

Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to Use Supporting Documents Bringing ITIL Theory into Practice
Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to Use Supporting Documents Bringing ITIL Theory into Practice
Many organizations are looking to implement Service Level Management as a way to improve the structure and quality of the business.

This document describes the contents of the Service Level Management Guide. The information found within the book is based on the ITIL Version 2 framework, specifically the Service
...
Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond
Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond

Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuble case studies to illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in your IT processes. Using these methods, the text explains how to take an...

ITIL Service Design 2011 Edition
ITIL Service Design 2011 Edition

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future business requirements, ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services...

The Business of IT: How to Improve Service and Lower Costs
The Business of IT: How to Improve Service and Lower Costs

Drive More Business Value from IT…

and Bridge the Gap Between IT and Business Leadership

  • Apply business practices throughout IT to optimize budgets and improve ROI
  • ...
IT Auditing Using Controls to Protect Information Assets, 2nd Edition
IT Auditing Using Controls to Protect Information Assets, 2nd Edition

When we began writing this book, we had a fundamental tenet: Write a clear handbook for creating the organization’s IT audit function and for performing their IT audits. We wanted this book to provide more than checklists and textbook theories but instead to provide real-life practical guidance from people who have performed IT...

Visio 2007 Bible
Visio 2007 Bible
Visio® 2007 Bible is as comprehensive a guide to the popular Microsoft diagramming software as a book of less than 1000 pages can be. Covering both Visio Standard and Visio Professional, this book explains Visio fundamentals as well as more advanced techniques that help you master any type of diagram. It also describes in detail how to use each...
ITIL Foundation Exam Study Guide
ITIL Foundation Exam Study Guide

Everything you need to prepare for the ITIL exam ? Accredited to 2011 syllabus

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for...

Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL
Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL
The passage of the Sarbanes-Oxley Act (SOx) in 2002 almost seems like distant history today. That legislation became effective after a series of accounting scandals led to the failure of several then major corporations, such as Enron and WorldCom, the conviction and imprisonment of multiple key executives, and the failure of the major public...
Official Introduction to the Itil Service Lifecycle (Official Introduction)
Official Introduction to the Itil Service Lifecycle (Official Introduction)
This book is dedicated to the people who practise IT service management. Through their knowledge and experiences we have shaped the present and can see further toward the future along our journey to service excellence.

Over the past two decades the world of IT has changed dramatically. The IT Infrastructure Library framework has grown
...
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