Learn IT - Books tags itil

Reinventing ITIL® in the Age of DevOps: Innovative Techniques to Make Processes Agile and Relevant

Apress, 2018

Delve into the principles of ITIL® and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to work in DevOps projects without changing its meaning and its original objectives, making it fit for purpose for use in DevOps...

ITIL Version 3 at a Glance: Information Quick Reference

Springer, 2008

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve...

Cloud Capacity Management (Expert's Voice in Information Technology)

Apress, 2013

Cloud Capacity Management helps readers in understanding what the cloud, IaaS, PaaS, SaaS are, how they relate to capacity planning and management and which stakeholders are involved in delivering value in the cloud value chain. It explains the role of capacity management for a creator, aggregator, and consumer of cloud...

Implementing ITIL Configuration Management

IBM Press, 2008

Practical, Real-World ITIL Configuration Management–From Start to Finish

The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively,...

AVIEN Malware Defense Guide for the Enterprise

Syngress Publishing, 2007

Members of AVIEN (the Anti-Virus Information Exchange Network) have been setting agendas in malware management for several years: they led the way on generic filtering at the gateway, and in the sharing of information about new threats at a speed that even anti-virus companies were hard-pressed to match. AVIEN members represent the best-protected...

Foundations of ITIL V3

Van Haren Publishing, 2007

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This 2007 version has now...

Manage IT!: Organizing IT Demand and IT Supply

Springer, 2005

"This book discusses IT supply and demand, analyzing functional requirements and operational processes, using methods such as those defined in the IT infrastructure library (ITIL). This book will be useful for understanding the key concepts behind modern service-oriented IT organizations. In a nutshell, this is a good book and a good...

Microsoft System Center 2012 Service Manager Cookbook

Packt Publishing, 2012

System Center 2012 Service Manager builds on its predecessor System Center Service Manager 2010, by extending the ITIL© process features to include Service Request fulfillment, Release Management, and automated orchestration with significant enhancements in its reporting capabilities. The full set of additions and improvements can be...

ITIL Service Transition 2011 Edition (Best Management Practices)

The Stationery Office, 2011

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar...

ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course

Emereo Pty Ltd, 2009

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day...

ITIL Service Operation 2011 Edition (Best Management Practices)

The Stationery Office, 2011

Change Management for Semantic Web Services

Springer, 2011

Software automates a wide variety of business processes in modern enterprises. Changes made to software are, in effect, changes made to the business processes themselves that govern and automate the internal and external operations of an organization.Without a proper disciplined approach to change management, enterprises lack a full...

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