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System Center Service Manager 2010 Unleashed
System Center Service Manager 2010 Unleashed

Service Manager 2010 is without a doubt the most customizable and extensible product in the System Center suite. The ability to customize and extend the product is enabled by the common technology platform born in Operations Manager that now underlies other Microsoft products such as System Center Essentials, Windows InTune, Virtual...

The Basics of IT Audit: Purposes, Processes, and Practical Information (Basics (Syngress))
The Basics of IT Audit: Purposes, Processes, and Practical Information (Basics (Syngress))

The Basics of IT Audit: Purposes, Processes, and Practical Information provides you with a thorough, yet concise overview of IT auditing. Packed with specific examples, this book gives insight into the auditing process and explains regulations and standards such as the ISO-27000, series program, CoBIT, ITIL, Sarbanes-Oxley,...

ITIL V3: How to Develop, Implement and Enforce ITIL V3 Best Practices, Second Edition
ITIL V3: How to Develop, Implement and Enforce ITIL V3 Best Practices, Second Edition

The Art of Service is a leading education and training organization within the IT Service Management (ITSM) industry. The core principles and practices provided by the ITIL® V3 framework provide holistic guidance needed for an industry that continues to mature and develop at a rapid pace. We recognize however, that many organizations and...

ServiceDesk Plus 8.x Essentials
ServiceDesk Plus 8.x Essentials

A kick-start guide to implement and administer IT Service Management processes with ServiceDesk Plus

Overview

  • Learn to quickly set up and effectively use day-to-day IT services
  • Understand the vital terminologies in a simplified manner
  • Learn to swiftly deal with issues and...
Reinventing ITIL® in the Age of DevOps: Innovative Techniques to Make Processes Agile and Relevant
Reinventing ITIL® in the Age of DevOps: Innovative Techniques to Make Processes Agile and Relevant
Delve into the principles of ITIL® and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to work in DevOps projects without changing its meaning and its original objectives, making it fit for purpose for use in DevOps...
IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition
IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition

ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical...

Nagios 3 Enterprise Network Monitoring: Including Plug-Ins and Hardware Devices
Nagios 3 Enterprise Network Monitoring: Including Plug-Ins and Hardware Devices
Nagios is an Open Source network, hardware, and application monitoring program. It is designed to inform system administrators of problems on their networks before their clients, end-users or managers do. Nagios is a SysAdmin's best friend. Nagios is installed on over 300,000 machines worldwide, and truly is a global product: approximately 25.6% of...
IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates - Second edition
IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates - Second edition

The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides...

ITIL Capacity Management (IBM Press)
ITIL Capacity Management (IBM Press)

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management

 

Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value...

OS X Exploits and Defense
OS X Exploits and Defense
Long believed to be a sanctuary of computer security, the Macintosh OS X operating system is increasingly under fire, making it as vulnerable to attack as Windows or Linux operating systems.

Threats to Macintosh's OS X operating system are increasing in sophistication and number. Whether it is the exploitation of an
...
Configuration Management Best Practices: Practical Methods that Work in the Real World
Configuration Management Best Practices: Practical Methods that Work in the Real World

Successfully Implement High-Value Configuration Management Processes in Any Development Environment

 

As IT systems have grown increasingly complex and mission-critical, effective configuration management (CM) has become critical to an...

Effective IT Service Management: To ITIL and Beyond!
Effective IT Service Management: To ITIL and Beyond!
IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. Without ITSM, every IT project and system would deteriorate over time until failure. ITIL is the recognized best-practice standard for ITSM, and has been around since the late 1980s, with ITIL version 3 published just recently. However, many...
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