Service Manager 2010 is without a doubt the most customizable and extensible product in the System Center suite. The ability to customize and extend the product is enabled by the common technology platform born in Operations Manager that now underlies other Microsoft products such as System Center Essentials, Windows InTune, Virtual...

The Art of Service is a leading education and training organization within the IT Service Management (ITSM) industry. The core principles and practices provided by the ITIL® V3 framework provide holistic guidance needed for an industry that continues to mature and develop at a rapid pace. We recognize however, that many organizations and...

• Learn to quickly set up and effectively use day-to-day IT services
• Understand the vital terminologies in a simplified manner
• Learn to swiftly deal with issues and...

ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical...

The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides...

Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value...

As IT systems have grown increasingly complex and mission-critical, effective configuration management (CM) has become critical to an...