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Official Introduction to the Itil Service Lifecycle (Official Introduction)This book is dedicated to the people who practise IT service management. Through their knowledge and experiences we have shaped the present and can see further toward the future along our journey to service excellence.
Over the past two decades the world of IT has changed dramatically. The IT Infrastructure Library framework has grown... | | System Center Service Manager 2010 Unleashed
Service Manager 2010 is without a doubt the most customizable and extensible product in
the System Center suite. The ability to customize and extend the product is enabled by
the common technology platform born in Operations Manager that now underlies other
Microsoft products such as System Center Essentials, Windows InTune, Virtual... | | The Basics of IT Audit: Purposes, Processes, and Practical Information (Basics (Syngress))
The Basics of IT Audit: Purposes, Processes, and Practical Information provides you with a thorough, yet concise overview of IT auditing. Packed with specific examples, this book gives insight into the auditing process and explains regulations and standards such as the ISO-27000, series program, CoBIT, ITIL, Sarbanes-Oxley,... |
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OS X Exploits and DefenseLong believed to be a sanctuary of computer security, the Macintosh OS X operating system is increasingly under fire, making it as vulnerable to attack as Windows or Linux operating systems.
Threats to Macintosh's OS X operating system are increasing in sophistication and number. Whether it is the exploitation of an... | | | | Effective IT Service Management: To ITIL and Beyond!IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. Without ITSM, every IT project and system would deteriorate over time until failure. ITIL is the recognized best-practice standard for ITSM, and has been around since the late 1980s, with ITIL version 3 published just recently. However, many... |
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