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ITIL Version 3 at a Glance: Information Quick Reference
ITIL Version 3 at a Glance: Information Quick Reference
ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve...
Official Introduction to the Itil Service Lifecycle (Official Introduction)
Official Introduction to the Itil Service Lifecycle (Official Introduction)
This book is dedicated to the people who practise IT service management. Through their knowledge and experiences we have shaped the present and can see further toward the future along our journey to service excellence.

Over the past two decades the world of IT has changed dramatically. The IT Infrastructure Library framework has grown
...
ITIL V3: How to Develop, Implement and Enforce ITIL V3 Best Practices, Second Edition
ITIL V3: How to Develop, Implement and Enforce ITIL V3 Best Practices, Second Edition

The Art of Service is a leading education and training organization within the IT Service Management (ITSM) industry. The core principles and practices provided by the ITIL® V3 framework provide holistic guidance needed for an industry that continues to mature and develop at a rapid pace. We recognize however, that many organizations and...

Foundations of ITIL V3
Foundations of ITIL V3

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This 2007 version has now...

ITIL Foundation Exam Study Guide
ITIL Foundation Exam Study Guide

Everything you need to prepare for the ITIL exam ? Accredited to 2011 syllabus

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for...

Effective IT Service Management: To ITIL and Beyond!
Effective IT Service Management: To ITIL and Beyond!
IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. Without ITSM, every IT project and system would deteriorate over time until failure. ITIL is the recognized best-practice standard for ITSM, and has been around since the late 1980s, with ITIL version 3 published just recently. However, many...
ITIL Service Design 2011 Edition
ITIL Service Design 2011 Edition

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future business requirements, ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services...

Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond
Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond

Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuble case studies to illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in your IT processes. Using these methods, the text explains how to take an...

ITIL Service Strategy 2011 Edition
ITIL Service Strategy 2011 Edition

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion...

IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition
IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition

ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical...

ITIL Service Transition 2011 Edition (Best Management Practices)
ITIL Service Transition 2011 Edition (Best Management Practices)

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar...

ITIL Service Operation 2011 Edition (Best Management Practices)
ITIL Service Operation 2011 Edition (Best Management Practices)

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar...

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