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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

Foreword by Capodagli and Lynn Jackson, coauthors of "The Disney Way". All businesses have customers, but how many of them deliver unforgettably good customer service? "Secret Service" reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass...

The Future of Software Engineering
The Future of Software Engineering

This book focuses on defining the achievements of software engineering in the past decades and showcasing visions for the future. It features a collection of articles by some of the most prominent researchers and technologists who have shaped the field: Barry Boehm, Manfred Broy, Patrick Cousot, Erich Gamma, Yuri Gurevich, Tony Hoare, Michael...

Forbes To The Limits: Pushing Yourself to the Edge In Adventure and in Business
Forbes To The Limits: Pushing Yourself to the Edge In Adventure and in Business

Praise for TO THE LIMITS

"Jim Clash not only has the guts to drive an Indy race car at 200 m.p.h., but the skills as a writer to let us know what it feels like."
–Mario Andretti, Indy 500 winner and Formula One World Driving Champion

"If Jim Clash wrote fiction, he would be the modern-day...

Beginning Java 8 Games Development
Beginning Java 8 Games Development

Beginning Java 8 Games Development, written by Java expert and author Wallace Jackson, teaches you the fundamentals of building a highly illustrative game using the Java 8 programming language. In this book, you'll employ open source software as tools to help you quickly and efficiently build your Java game...

MatchUp
MatchUp

In this incredible follow-up to the New York Times and USA TODAY bestseller FaceOff, twenty-two of the world’s most popular thriller writers come together for an unforgettable anthology.

MatchUp takes the never-before-seen bestseller pairings of FaceOff and adds a delicious new twist:
...

Building Microservices with Go
Building Microservices with Go

Key Features

  • This short, concise, and practical guide is packed with real-world examples of building microservices with Go
  • It is easy to read and will benefit smaller teams who want to extend the functionality of their existing systems
  • Using this practical approach will save your money in...
Never Work Harder Than Your Students and Other Principles of Great Teaching
Never Work Harder Than Your Students and Other Principles of Great Teaching
If it ever feels like teaching is just too much hard work, here's a guide that helps you develop a more fluid and automatic way to respond to students and deliver great teaching experiences every time. Using a short set of basic principles and classroom examples that promote reflection, Robyn R. Jackson explains how to develop a master teacher...
Good Kids, Bad City: A Story of Race and Wrongful Conviction in America
Good Kids, Bad City: A Story of Race and Wrongful Conviction in America

From award-winning investigative journalist Kyle Swenson, Good Kids, Bad City is the true story of the longest wrongful imprisonment in the United States to end in exoneration, and a critical social and political history of Cleveland, the city that convicted them.

In the early 1970s, three African-American...

Scheduling: Theory, Algorithms, and Systems
Scheduling: Theory, Algorithms, and Systems

Sequencing and scheduling is a formof decision-making that plays a crucial role in manufacturing and service industries. In the current competitive environment effective sequencing and scheduling has become a necessity for survival in the market-place. Companies have to meet shipping dates that have been committed to customers, as failure to...

Programming Windows 8 Apps with HTML, CSS, and JavaScript
Programming Windows 8 Apps with HTML, CSS, and JavaScript
Welcome, my friends, to Windows 8! On behalf of the thousands of designers, program managers, developers, test engineers, and writers who have brought the product to life, I'm delighted to welcome you into a world of Windows Reimagined. This theme is no mere sentimental marketing ploy, intended to bestow an aura of newness to something...
African American Millionaires
African American Millionaires
Meet the black Achievers who attained the American Dream--from the early years to modern times

"This wonderful book should be required reading for young people, who will learn how some of the nation’s most successful Black men and women became role models."
--Joyce Ladner, Ph.D.

Robert Sengstacke Abbott
...

Pro Android Graphics
Pro Android Graphics

Pro Android Graphics is a comprehensive goldmine of knowledge and techniques that will help you design, create, and optimize 2D graphics for use in your Android Jelly Bean applications. Android application developer and expert multimedia producer Wallace Jackson of Mind Taffy Design shows you how to leverage...

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