Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work....

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For over fifty years, Eli Schwartz has inspired generations of economists through his prolific publications and dedicated in teaching. In 2008, the Martindale Center for the Study of Private Enterprise at Lehigh University invited prominent academics and practitioners—including Nobel Prize recipients, Robert Solow and Harry Markowitz, and...

With Say it Like Obama and Win!, you...

The emergence of China as a future major participant in international aviation raises some interesting questions, especially from a strategic policy perspective. The progressive shift from a command to a mixed market economy under the central leadership of the Beijing administration now finds itself faced with the needs to balance a strategic...

Master the secrets behind video game production - from concept to completion - with these comprehensive tips and tricks from two accomplished, working game producers. Discover how to lead a team, communicate effectively, budget, schedule, staff, and design quality next-generation games. Producing Games walks you through every stage of the...

In the dramatic few years when colonial Americans were galvanized to resist British rule, perhaps nothing did more to foment anti-British sentiment than the armed occupation of Boston. As If an Enemy's Country is Richard Archer's gripping narrative of those critical months between October 1, 1768 and the winter of 1770 when Boston was...

Civil resistance--non-violent action against such challenges as dictatorial rule, racial discrimination and foreign military occupation--is a significant but inadequately understood feature of world politics. Especially through the peaceful revolutions of 1989, it has helped to shape the world we live in.

Civil Resistance...

Depicting a progressive emergent framework for long-term growth, profitability, and success, Business Restructuring: An Action Template for Reducing Cost and Growing Profit employs an integrated approach incorporating several of...