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The Customer Rules
The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old granddaughter, Margot, what she thought were the most important rules for great service. Without a moment's hesitation, she...
Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press)
Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press)

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job....

Getting Started with Citrix® CloudPortal™
Getting Started with Citrix® CloudPortal™

Get acquainted with Citrix Systems®' CPSM and CPBM in order to administer cloud services smoothly and comprehensively

Overview

  • Overview of CPSM and CPBM architectures, and planning CPSM and CPBM
  • Become efficient in product management, workflow management, and billing and pricing...
Getting Started with Grunt: The JavaScript Task Runner
Getting Started with Grunt: The JavaScript Task Runner

A hands-on approach to mastering the fundamentals of Grunt

Overview

  • Gain insight on the core concepts of Grunt, Node.js and npm to get started with Grunt.
  • Learn how to install, configure, run, and customize Grunt
  • Example-driven and filled with tips to help you create custom...
Oracle Database 12c Backup and Recovery Survival Guide
Oracle Database 12c Backup and Recovery Survival Guide

A comprehensive guide for every DBA to learn recovery and backup solutions

Overview

  • A practical reference to all Oracle backup and recovery options available, making it essential to any DBA in the world
  • A valuable guide for readers on the most frequent backup and recovery scenarios they can...
Instant Node.js Starter
Instant Node.js Starter

Program your scalable network applications and web services with Node.js with this book and ebook

Overview

  • Learn something new in an Instant! A short, fast, focused guide delivering immediate results
  • Learn how to use module patterns and Node Packet Manager (NPM) in your applications
  • ...
Beginning Fedora Desktop: Fedora 20 Edition
Beginning Fedora Desktop: Fedora 20 Edition

Beginning Fedora Desktop: Fedora 20 Edition is a complete guide to using the Fedora 20 Desktop Linux release as your daily driver for multimedia, productivity, social networking, the GNOME 3 desktop, administrative tasks, and more. Author and Linux expert Richard Petersen delves into the operating system as a whole and offers you a...

Managerial Accounting: An Introduction to Concepts, Methods and Uses
Managerial Accounting: An Introduction to Concepts, Methods and Uses

Now you can focus on the concepts, methods, and uses of managerial accounting that will prepare you to become an effective manager in today's business world. This classic MBA text balances managerial accounting coverage with a strong emphasis on management decision-making. You learn how to truly use the financial information, rather than...

Change Your Thinking, Change Your Life: How to Unlock Your Full Potential for Success and Achievement
Change Your Thinking, Change Your Life: How to Unlock Your Full Potential for Success and Achievement

CHANGE YOUR THINKING CHANGE YOUR LIFE

"Every line in this book is bursting with truth, wisdom, and power. Brian Tracy is the preeminent authority on showing you how to dramatically improve your life. Let him be your guide. I've learned so much from Brian myself that I can't thank him enough!"
...

Successful Program Management: Complexity Theory, Communication, and Leadership
Successful Program Management: Complexity Theory, Communication, and Leadership

Complexity theory is a great, untapped resource in the field of management. Experts agree that it can be a powerful tool for managing complex and virtual programs, but there is little material available to guide program managers on how to use complexity theory to communicate and lead effectively.

Filling this void,
...

Trade the Trader: Know Your Competition and Find Your Edge for Profitable Trading
Trade the Trader: Know Your Competition and Find Your Edge for Profitable Trading

When you trade, you're not just trading companies that deliver goods or services. You're trading against other traders who care about only one thing: taking your money. That's the #1 hard reality of trading - and most traders either don't know it, or don't act as if they do. In this book,...

Backbone.js Patterns and Best Practices
Backbone.js Patterns and Best Practices

Improve your Backbone.js skills with this step-by-step guide to patterns and best practice. It will help you reduce boilerplate in your code and provide plenty of open source plugin solutions to common problems along the way.

Overview

  • Offers solutions to common Backbone.js related problems that most...
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