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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to
...

Don't Get Burned on EBay: How to Avoid Scams and Escape Bad Deals
Don't Get Burned on EBay: How to Avoid Scams and Escape Bad Deals

Lots of books tell you how to buy and sell on eBay. But what if something goes horribly awry? Do you have to chalk it up to a "lesson learned," lick your wounds and move on? Not a chance. Don't Get Burned on eBay offers relevant lessons based on real-life stories posted on eBay's Answer...

Chess Not Checkers: Elevate Your Leadership Game
Chess Not Checkers: Elevate Your Leadership Game

As organizations grow in volume and complexity, the demands on leadership change. The same old moves won't cut it any more. In Chess Not Checkers, Mark Miller tells the story of Blake Brown, newly appointed CEO of a company troubled by poor performance and low...

Cartilage Restoration: Practical Clinical Applications
Cartilage Restoration: Practical Clinical Applications
Every book has someone who keeps the editors/authors on track, picks up loose ends, proofs, edits, and helps it become a reality. For this book, it was Andi Clifford. Thank you.

Many of our techniques were developed over time through patient outcomes: many published and more unpublished. For the tireless monitoring
...
Absolute Beginner's Guide to Computer Basics (4th Edition)
Absolute Beginner's Guide to Computer Basics (4th Edition)

Who knew how simple computers could be?

 

What can you do with your new PC? The sky's the limit! Absolute Beginner's Guide to Computer Basics will show you how to set up and configure your PC, including how to connect to the Internet. Then you'll learn how to...

MCITP Administrator: Microsoft SQL Server 2005 Optimization and Maintenance (Exam 70-444) Study Guide
MCITP Administrator: Microsoft SQL Server 2005 Optimization and Maintenance (Exam 70-444) Study Guide

Get the preparation you need for exam 70-444, Optimizing and Maintaining a Database Administration Solution by Using Microsoft SQL Server 2005, one of two required exams in the Microsoft MCITP: Database Administrator certification path. Inside, you'll find:

  • Full coverage of all exam objectives in a systematic approach, so...
The Brant and Helms Solution: Fundamentals of Diagnostic Radiology, Third Edition, Plus Integrated Content Website (Brant, Fundamentals of Diagnostic Radiology)
The Brant and Helms Solution: Fundamentals of Diagnostic Radiology, Third Edition, Plus Integrated Content Website (Brant, Fundamentals of Diagnostic Radiology)
We are happy and proud to offer a third edition of our Fundamentals of Diagnostic Radiology text. We cherish the fact that so many radiology residents around the country continue to use our text as we had originally intended—as a first read for beginning residents and as a concise...
CISSP For Dummies (Computer/Tech)
CISSP For Dummies (Computer/Tech)

Cramming for the CISSP exam? This friendly test-prep guide makes studying a snap! Prepared by two CISSP-certified experts, it gets you up to speed on the latest changes to the exam and gives you proven test-taking tips. You’ll find complete coverage of all ten domains of the (ISC)2 Common Body of Knowledge to help you pass with flying...

Financial Literacy for Managers: Finance and Accounting for Better Decision-Making (Wharton Executive Essentials)
Financial Literacy for Managers: Finance and Accounting for Better Decision-Making (Wharton Executive Essentials)
The language of business

In order to understand how your business is performing right now and to evaluate, assess, and devise new strategies to boost future performance, you need information. Financial statements are a critical source of the information you need.

In direct and simple terms, Richard
...
Getting an Investing Game Plan: Creating It, Working It, Winning It
Getting an Investing Game Plan: Creating It, Working It, Winning It
Praise for Getting an Investing Game Plan

"I think you’ll find this book valuable. It’s full of great ideas and tangible examples that will show you how to craft a sensible investment plan."
–From the Foreword by Don Phillips, Managing Director, Morningstar, Inc.

"This is the best book on...

Wireless Broadband: Conflict and Convergence (IEEE Series on Digital & Mobile Communication)
Wireless Broadband: Conflict and Convergence (IEEE Series on Digital & Mobile Communication)
"This is as comprehensive a book on wireless broadband as I have seen. The authors address the most important issues facing the players in the wireless ecosystem in great detail and provide a very thoughtful analysis."

—Steve Elfman, President, Sprint Nextel

"An insightful book that takes a...

Guide to Elliptic Curve Cryptography (Springer Professional Computing)
Guide to Elliptic Curve Cryptography (Springer Professional Computing)
The study of elliptic curves by algebraists, algebraic geometers and number theorists
dates back to the middle of the nineteenth century. There now exists an extensive literature
that describes the beautiful and elegant properties of these marvelous objects. In
1984, Hendrik Lenstra described an ingenious algorithm for factoring
...
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