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The CTO Job Manual: A Wealth of Reference Material and Thought Leadership on What Every Manager Needs to Know to Lead Their Technology Team
The CTO Job Manual: A Wealth of Reference Material and Thought Leadership on What Every Manager Needs to Know to Lead Their Technology Team
Why spend countless hours searching for relevant thought leadership articles, specific pieces of statistical data, and navigable reference information, when one resource provides it all? In The CTO Handbook, former CTO of IBM Next Generation Group Mark Minevich, guides readers through what need not be a daunting world of IT management - addressing...
Call Centers For Dummies
Call Centers For Dummies

This title presents the fast and easy way to improve call center management and response. Are you a call center professional seeking trusted and practical advice for improving your results and positively affecting your company's bottom line? Now updated with coverage of the latest technological advancements and developments in the field,...

Outsourcing Management Information Systems
Outsourcing Management Information Systems
Outsourcing is defined as being one of allocating or reallocating business activities from an internal source to an external source (Schniederjans, Schniederjans, & Schniederjans, 2005, p. 3). Any business activity can be outsourced. All or part of any of the unique business activities in a functional area, like management information systems,...
Build Your Own Smart Home
Build Your Own Smart Home

From piping audio and video through the home to automatically watering the lawn, if you've got the inclination, there isn't anything that cannot be automated in your home. This complete, one-stop resource shows you how to plan and install Smart Home systems using clear, step-by-step instructions and illustrations. Discover projects for...

CIO Best Practices: Enabling Strategic Value with Information Technology
CIO Best Practices: Enabling Strategic Value with Information Technology
If you are a CIO, or intend to become a CIO, or simply want to understand the strategic importance of IT for your entire enterprise, CIO Best Practices provides you with the best practice guidance on the key responsibilities of the CIO and its important role in modern organizations. This is the most definitive and important work you will...
Total E-Mail Marketing
Total E-Mail Marketing
Effective e-mail marketing is not just about great creative. E-mail marketing is becoming an
essential, integral part of e-marketing and indeed marketing. So, in writing this book I wanted
to create a comprehensive guide that not only covers how to create great campaigns and creative,
but also describes a strategic approach to
...
WAN Survival Guide: Strategies for VPNs and Multiservice Networks
WAN Survival Guide: Strategies for VPNs and Multiservice Networks
Ensure that your WAN can handle the latest technologies with this must-have strategy guide

If a Wide Area Network (WAN) isn't set up properly, it won't be able to meet the needs of the applications being used in the Local Area Network (LAN). And with the emergence of new technologies such as VPNs, multi-service networks, and
...
Disaster Recovery Gotchas - Watch Out For These Common Mistakes!
Disaster Recovery Gotchas - Watch Out For These Common Mistakes!

Information is power - you know that. But, how do you research the best Disaster Recovery strategies, without spending too much of your time (and money) on it? The average person earns $ 1100 per week, which equates to $ 27 per hour. Trying to do the research yourself would take you at least 5 hours to come up with the best information, AND...

Handbook of Enterprise Systems Architecture in Practice
Handbook of Enterprise Systems Architecture in Practice
I am not sure exactly when the importance of enterprise architecture (EA) dawned on me. What is clear is that it wasn’t a “one fine day” realization, rather a result of numerous conversations with CIOs, IT managers, CFOs, process managers, and multiple research studies that convinced me that EA is perhaps the most important and...
Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships
Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships
Experience around the world shows that roughly two-thirds of outsourcing agreements fail to deliver the targeted benefits or create the hoped-for value for shareholders. The reason often given for this level of failure is that outsourcing is an ‘immature’ activity – a rationale that neatly absolves the senior management involved...
Reverse Engineering: An Industrial Perspective (Springer Series in Advanced Manufacturing)
Reverse Engineering: An Industrial Perspective (Springer Series in Advanced Manufacturing)
Reverse engineering is the process of discovering the technological principles of an object or component through analysis of its structure and function. Such analysis can then be used to redesign the object very quickly using computer-aided design in concert with rapid-manufacturing processes to produce small numbers of components adapted to the...
CFO Techniques: A Hands-on Guide to Keeping Your Business Solvent and Successful
CFO Techniques: A Hands-on Guide to Keeping Your Business Solvent and Successful

CFO Techniques: A Hands-on Guide to Keeping Your Business Solvent and Successful is a comprehensive and instructive working manual for multitasking chief financial officers and controllers working in the fast-paced commercial environment. Every senior financial professional with an ever-broadening span of control...

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