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Call Centers For Dummies
Call Centers For Dummies

This title presents the fast and easy way to improve call center management and response. Are you a call center professional seeking trusted and practical advice for improving your results and positively affecting your company's bottom line? Now updated with coverage of the latest technological advancements and developments in the field,...

3D Printing with SketchUp
3D Printing with SketchUp

Real-world case studies to help you design models in SketchUp for 3D printing on anything ranging from the smallest desktop machines to the largest industrial 3D printers

Overview

  • Learn how to design beautiful architectural models that will print on any 3D printer
  • Packed with clearly...
Consultative Selling: The Hanan Formula for High-Margin Sales at High Levels
Consultative Selling: The Hanan Formula for High-Margin Sales at High Levels

"For more than two decades, Consultative Selling(TM) has enabled sales professionals around the world to achieve unprecedented success by helping their clients make more profitable business decisions. The Seventh Edition gives you the tools to continue bringing superior results to 21st Century organizations--and take your own career to a...

Above the Clouds: Managing Risk in the World of Cloud Computing
Above the Clouds: Managing Risk in the World of Cloud Computing

Interested in ways to make your business more efficient? Then Cloud Computing may be just what you have been looking for. Cloud Computing can enable you to drive down the costs of your IT function and gives you the ability to focus on your core business, whilst saving energy. The concept of shifting computing to a shared service provider is...

Decision Support: An Examination of the DSS Discipline (Annals of Information Systems)
Decision Support: An Examination of the DSS Discipline (Annals of Information Systems)

The origin of this volume came while planning the 2009 International Conference on Decision Support Systems. The theme of that 2-day conference was “Assessing Today and Envisioning Tomorrow.” We wanted to summarize where the field had been and generate ideas regarding where it was going. The meeting brought together...

Building the Agile Enterprise: With SOA, BPM and MBM (The MK/OMG Press)
Building the Agile Enterprise: With SOA, BPM and MBM (The MK/OMG Press)
In the last ten years IT has brought fundamental changes to the way the world works. Not only has it increased the speed of operations and communications, but it has also undermined basic assumptions of traditional business models and increased the number of variables. Today, the survival of major corporations is challenged by a world-wide...
Learning Perl on Win32 Systems
Learning Perl on Win32 Systems
In this smooth, carefully paced course, leading Perl trainers and a Windows NT practitioner teach you to program in the language that promises to emerge as the scripting language of choice on NT. Perl for Win32 is a language for easily manipulating text, files, user and group profiles, performance and event logs, and registry entries. Based on...
SaaS and Web Applications Specialist Level Complete Certification Kit - Software as a Service Study Guide Book and Online Course
SaaS and Web Applications Specialist Level Complete Certification Kit - Software as a Service Study Guide Book and Online Course

The opportunities provided by SaaS and Web Applications solutions allowed for significant growth within an industry that continues to mature and develop at a rapid pace.

The traditional rationale for outsourcing of IT systems involves applying economies of scale to the operation of applications, such that a service provider can offer...

Business Restructuring: An Action Template for Reducing Cost and Growing Profit
Business Restructuring: An Action Template for Reducing Cost and Growing Profit

An effective, long-term strategy for maintaining corporate growth, profit and competitive edge

Depicting a progressive emergent framework for long-term growth, profitability, and success, Business Restructuring: An Action Template for Reducing Cost and Growing Profit employs an integrated approach incorporating several of...

Disaster Recovery Gotchas - Watch Out For These Common Mistakes!
Disaster Recovery Gotchas - Watch Out For These Common Mistakes!

Information is power - you know that. But, how do you research the best Disaster Recovery strategies, without spending too much of your time (and money) on it? The average person earns $ 1100 per week, which equates to $ 27 per hour. Trying to do the research yourself would take you at least 5 hours to come up with the best information, AND...

A Practical Guide to Content Delivery Networks, Second Edition
A Practical Guide to Content Delivery Networks, Second Edition

Following in the tradition of its popular predecessor, A Practical Guide to Content Delivery Networks, Second Edition offers an accessible and organized approach to implementing networks capable of handling the increasing data requirements of today's always on mobile society. Describing how content delivery networks...

Advances in Cryptology -- CRYPTO 2011: 31st Annual Cryptology Conference, Santa Barbara
Advances in Cryptology -- CRYPTO 2011: 31st Annual Cryptology Conference, Santa Barbara

This book constitutes the refereed proceedings of the 31st Annual International Cryptology Conference, CRYPTO 2011, held in Santa Barbara, CA, USA in August 2011. The 42 revised full papers presented were carefully reviewed and selected from 230 submissions. The volume also contains the abstract of one invited talk. The papers are organized...

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