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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
The Nordstrom Way to Customer Service Excellence describes how Nordstrom earned its legendary reputation—and reveals the principles behind its phenomenal customer service. If you want to be the Nordstrom of your industry, this is your guidebook. It will help any company put in place Nordstrom-style systems, motivational tools, and a...
Nonlinear Microwave and RF Circuits, 2nd Edition
Nonlinear Microwave and RF Circuits, 2nd Edition

Back in the days when I had a lot more energy and a lot less sense, I wrote
the first edition of this book. I had just finished writing Microwave Mixers,
and friends kept asking me, “Well, are you going to write another one?”
Sales of Mixers were brisk, and the feedback from readers was
encouraging,
...

Reverse Engineering of Object Oriented Code (Monographs in Computer Science)
Reverse Engineering of Object Oriented Code (Monographs in Computer Science)
Reverse engineering aims at supporting program comprehension, by exploiting
the source code as the major source of information about the organization
and behavior of a program, and by extracting a set of potentially useful views
provided to programmers in the form of diagrams. Alternative perspectives
can be adopted when the
...
Trustworthy Systems Through Quantitative Software Engineering
Trustworthy Systems Through Quantitative Software Engineering
A benchmark text on software development and quantitative software engineering

"We all trust software. All too frequently, this trust is misplaced. Larry Bernstein has created and applied quantitative techniques to develop trustworthy software systems. He and C. M. Yuhas have organized this quantitative experience into a book of great...

UWB: Theory and Applications
UWB: Theory and Applications
Over the past 20 years UWB has been used for radar, sensing, military communications and niche applications. However, since the FCC ruling in 2002, which allowed the commercial operation of UWB for data communications, UWB has changed dramatically.

Implementation oriented, this volume explores the fundamentals of UWB technology with...

Java Foundations
Java Foundations
The world of IT is always evolving, but in every area there are stable, core concepts that anyone just setting out needed to know last year, needs to know this year, and will still need to know next year. The purpose of the Foundations series is to identify these concepts and present them in a way that gives you the...
SDH/SONET Explained in Functional Models: Modeling the Optical Transport Network
SDH/SONET Explained in Functional Models: Modeling the Optical Transport Network
SDH/SONET Explained in Functional Models represents a fresh approach to the modeling of transport network technologies. This practical guide and reference text uncovers the description of SDH (Synchronous Digital Hierarchy), SONET (Synchronous Optical Network) and OTN (Optical Transport Network) transport networks and equipment using...
C++ from the Ground Up, Third Edition
C++ from the Ground Up, Third Edition

Your Fast-Paced Guide to C++ Success!

No one teaches C++ better than Herb Schildt. That's why his books are the choice of millions worldwide. Now you, too, can quickly master C++ using his proven method. In this fully updated new edition, Herb explains the C++ language, from its fundamentals to its most advanced features. You'll start...

Access 2003 Personal Trainer
Access 2003 Personal Trainer
As the most popular database management program on the market, Microsoft Access didn't need much improvement. But with the release of Access 2003, Microsoft managed to further enhance the way people organize, access, and share information.

In this new version, Access is more capable than ever, thanks to additional features like
...
Domain Architectures : Models and Architectures for UML Applications
Domain Architectures : Models and Architectures for UML Applications
The last two decennia have witnessed many advances in the area of software
development. The advent of object-oriented programming languages and modelling
languages such as Unified Modeling Language (UML) has increased our ability
as developers to design and realize large and enterprise-wide software systems.
However, software
...
Java Data Access: JDBC, JNDI, and JAXP
Java Data Access: JDBC, JNDI, and JAXP
This hands-on guide shows Java developers how to access data with the new 3.0 Java Database Connectivity (JDBC) API, use LDAP-enabled directory services with Java Network Directory Services (JNDI), and manipulate XML data using Java APIs for XML Processing (JAXP). Pick up this book to acquire the skills needed to effectively create Java...
Enterprise SOA : Designing IT for Business Innovation
Enterprise SOA : Designing IT for Business Innovation

Information Technology professionals can use this book to move beyond the excitement of web services and service oriented architecture (SOA) and begin the process of finding actionable ideas to innovate and create business value. In Enterprise SOA: Designing IT for Business Innovation, SAP's...

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