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CCNA ICND2 640-816 Official Cert Guide (3rd Edition)
CCNA ICND2 640-816 Official Cert Guide (3rd Edition)

New Edition of Best Selling Official Cert Guide: Updated Content, New Exercises, and Expanded Coverage -- PLUS includes CCNA Network Simulator Lite

 

The new edition of bestselling CCNA ICND2 640-816 Official Cert Guide by Wendell Odom has...

Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications)
Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications)

The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment

 

Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these...

MCTS 70-662 Rapid Review: Configuring Microsoft Exchange Server 2010
MCTS 70-662 Rapid Review: Configuring Microsoft Exchange Server 2010
This Rapid Review is designed to help you assess—and complete—your readiness for MCTS exam 70-662: Microsoft Exchange Server 2010, Configuring. The Rapid Review series is intended for exam candidates who already have a solid grasp on the exam objectives through a combination of experience, skills, and...
Microsoft Dynamics CRM 2011 Unleashed
Microsoft Dynamics CRM 2011 Unleashed

Microsoft® Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with...

Beginning SQL Server 2012 Administration (Beginning Apress)
Beginning SQL Server 2012 Administration (Beginning Apress)
The SQL Server product has been around since the late 1980s. Back then, Microsoft worked together with Sybase to create a database on the OS/2 platform. Shortly after this effort was completed, Microsoft realized it wanted to tightly couple SQL Server with Windows. By 1993, Microsoft had released Windows NT 3.1, and with it came the option of...
SPSS for Starters, Part 2 (SpringerBriefs in Statistics)
SPSS for Starters, Part 2 (SpringerBriefs in Statistics)
The small book ‘‘SPSS for Starters’’ issued in 2010 presented 20 chapters of cookbook like step by step data-analyses of clinical research, and was written to help clinical investigators and medical students analyze their data without the help of a statistician. The book served its purpose well enough, since...
Project management
Project management
Project management is a rapidly growing focus discipline within most businesses and organizations, binding the opti- mal way of operating and managing projects is a continuous challenge. It might involve fine-tuning work methods, clarifying roles and simplifying project reporting, or visualizing progress through the...
Cost Accounting: Foundations and Evolutions (Available Titles Cengagenow)
Cost Accounting: Foundations and Evolutions (Available Titles Cengagenow)
Cost accounting is a dynamic discipline constantly responding to the needs of managers in a highly competitive and global business world. Managers need cost accounting information to develop, implement, and evaluate strategy. Managers also need cost accounting measurements to determine product costs for internal management and...
Sales and Distribution in SAP ERP: Practical Guide
Sales and Distribution in SAP ERP: Practical Guide
In today's competitive environment, the ability to handle business processes cost- effectively is critical. Sales and Distribution in SAP ERP (which, in this book, we'll refer to as SD) offers such a set of tools. As one of the most important and most often implemented SAP logistics functionalities, SD makes information...
e-Business and Telecommunications: 6th International Joint Conference, ICETE 2009, Milan, Italy, July 7-10, 2009.
e-Business and Telecommunications: 6th International Joint Conference, ICETE 2009, Milan, Italy, July 7-10, 2009.
The present book includes extended and revised versions of a set of selected best papers from the 6th International Joint Conference on e-Business and Telecommunications (ICETE), which was held in July 2009, in Milan, Italy. This conference reflects a continuing effort to increase the dissemination of recent research results...
Microsoft System Center 2012 Service Manager Cookbook
Microsoft System Center 2012 Service Manager Cookbook
System Center 2012 Service Manager builds on its predecessor System Center Service Manager 2010, by extending the ITIL© process features to include Service Request fulfillment, Release Management, and automated orchestration with significant enhancements in its reporting capabilities. The full set of additions and improvements can be...
Sonar Code Quality Testing Essentials
Sonar Code Quality Testing Essentials
Developers continuously strive to achieve higher levels of source code quality. It is the holy grail in the software development industry. Sonar is an all-out platform confronting quality from numerous aspects as it covers quality on seven axes, provides an abundance of hunting tools to pinpoint code defects, and continuously...
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