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Why Service Stinks...and Exactly What to Do About It!Customer service expert T. Scott Gross surveyed 10,000 very vocal consumers and talked one-on-one with service people around the globe with the hope of creating a psychological profile of the perfect customer service employee.
Gross’s new book Why Service Stinks contains the results of his research along with studies from... | | Mobile Intelligence (Wiley Series on Parallel and Distributed Computing)
Nowadays, it is very common to see people everywhere and at anytime use mobile telecommunications devices, such as cellular/mobile phones, Personal Digital Assistants (PDAs), or laptop equipped with wireless connectivity to communicate with the network and access information. This phenomenon, which is generally known as mobile computing is... | | Bottlenecks: Aligning UX Design with User Psychology
Learn the psychological constrictions of attention, perception, memory, disposition, motivation, and social influence that determine whether customers will be receptive to your digital innovations.
Bottlenecks: Aligning UX Design with User Psychology fills a need for entrepreneurs, designers, and marketing... |
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Challenges for Computational Intelligence (Studies in Computational Intelligence)In the year 1900 at the International Congress of Mathematicians in Paris David Hilbert delivered what is now considered the most important talk ever given in the history of mathematics. In this talk Hilbert outlined his philosophy of mathematics and proposed 23 major problems worth working at in future. Some of these problems were in fact more... | | | | |
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