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Books tags: service
Designing Social Interfaces: Principles, Patterns, and Practices for Improving the User Experience (Animal Guide)
Designing Social Interfaces: Principles, Patterns, and Practices for Improving the User Experience (Animal Guide)
From the creators of Yahoo!'s Design Pattern Library, Designing Social Interfaces provides you with more than 100 patterns, principles, and best practices, along with salient advice for many of the common challenges you'll face when starting a social website. Designing sites that foster user interaction and community-building is a valuable...
Building Social Web Applications: Establishing Community at the Heart of Your Site
Building Social Web Applications: Establishing Community at the Heart of Your Site
Building a web application that attracts and retains regular visitors is tricky enough, but creating a social application that encourages visitors to interact with one another requires careful planning. This book provides practical solutions to the tough questions you'll face when building an effective community site -- one that makes visitors feel...
Business Process Mapping: Improving Customer Satisfaction
Business Process Mapping: Improving Customer Satisfaction
Praise For Business Process Mapping: Improving Customer Satisfaction, Second Edition

"A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!"
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Purple Cow: Transform Your Business by Being Remarkable
Purple Cow: Transform Your Business by Being Remarkable
You're either a Purple Cow or you're not. You're either remarkable or invisible. Make your choice.

What do Starbucks and JetBlue and KrispyKreme and Apple and DutchBoy and Kensington and Zespri and Hard Candy have that you don't? How do they continue to confound critics and achieve spectacular growth, leaving behind former...
Armstrong's Handbook of Management and Leadership: A Guide to Managing Results
Armstrong's Handbook of Management and Leadership: A Guide to Managing Results

Armstrongв™s Handbook of Management and Leadership provides guidance on the processes of management and leadership with emphasis on what managers and aspiring managers need to know and do to make a difference in their organizations. As well as presenting the key skills required for effective management, it...

Getting Started With Oracle SOA Suite 11g R1 A Hands-On Tutorial
Getting Started With Oracle SOA Suite 11g R1 A Hands-On Tutorial
On July 1, 2009 Oracle announced the 11gR1 release of Fusion Middleware of which SOA Suite is a key part. Service-oriented architecture (SOA), business process management (BPM), event-driven architecture (EDA), and related technologies are at the heart of modern enterprise software solutions aimed at providing greater business agility and...
Cloud Application Architectures: Building Applications and Infrastructure in the Cloud
Cloud Application Architectures: Building Applications and Infrastructure in the Cloud

If you're involved in planning IT infrastructure as a network or system architect, system administrator, or developer, this book will help you adapt your skills to work with these highly scalable, highly redundant infrastructure services.


While analysts hotly debate the advantages and risks of cloud...
Evaluating Project Decisions: Case Studies in Software Engineering
Evaluating Project Decisions: Case Studies in Software Engineering
Effective decisions are crucial to the success of any software project, but to make better decisions you need a better decision-making process. In Evaluating Project Decisions, leading project management experts introduce an innovative decision model that helps you tailor your decision-making...
Programming Scala (Animal Guide)
Programming Scala (Animal Guide)
Learn how to be more productive with Scala, a new multi-paradigm language for the Java Virtual Machine (JVM) that integrates features of both object-oriented and functional programming. With this book, you'll discover why Scala is ideal for highly scalable, component-based applications that support concurrency and distribution.

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Designing Interactions
Designing Interactions
Digital technology has changed the way we interact with everything from the games we play to the tools we use at work. Designers of digital technology products no longer regard their job as designing a physical object—beautiful or utilitarian—but as designing our interactions with it. In Designing Interactions,...
The IMS: IP Multimedia Concepts and Services
The IMS: IP Multimedia Concepts and Services
The 3rd edition of this highly successful text builds on the achievement of the first two editions to provide comprehensive coverage of IMS. It continues to explore the concepts, architecture, protocols and functionalities of IMS while providing a wealth of new and updated information. It is written in a manner that allows readers to...
Twitter For Dummies
Twitter For Dummies
Twitter can boost your business and marketing efforts, and this guide shows you how

Twitter, the simple-to-use microblogging service, offers immense benefits for businesses and organizations. Fire departments, political candidates, and C0EOs have used Twitter to share up-to-the-minute information. Laura Fitton, maybe better...

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