The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing...

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion...

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar...

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar...

Recent surveys confirm that whilst most managers acknowledge the importance of innovation, the majority are dissatisfied with the management of innovation in their organizations.1 In fact the performance of innovation varies significantly between different sectors, and between firms in the same sector, suggesting that both structural and...

Iam a music lover. Big time. My wife and I try to catch at least one or two major shows a month, and I’m an “A Train” member of and frequent visitor to our local jazz club. (That’s the Dakota Jazz Club in Minneapolis, one of the best in the nation.) I have more than 1,700 albums in my music collection, or more than...

Join today’s new revolution in creativity and community: hackerspaces. Stop letting other people build everything for you: Do it yourself. Explore, grab the tools, get hands-on, get dirty…and create things you never imagined you could. Hack This is your glorious, full-color passport to the...

It is Friday afternoon, you are ready to go home but you get a call from your customer telling you that their order will need to be express delivered. The only thing now between you and your weekend is changing the delivery priority in a hundred and sixty-eight order items.

The good news is there is now a resource for you to...

Remote studies allow you to recruit subjects quickly, cheaply, and immediately, and give you the opportunity to observe users as they behave naturally in their on environment. In Remote Research, Nate Bolt and Tony Tulathimutte teach you how to design and conduct remote research studies, top to bottom, with little more than a phone and a...