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Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications)
Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications)

The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment

 

Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these...

Third Generation Systems and Intelligent Wireless Networking: Smart Antennas and Adaptive Modulation
Third Generation Systems and Intelligent Wireless Networking: Smart Antennas and Adaptive Modulation
Third-Generation Systems and Intelligent Wireless Networking studies the network capacity gains that can be achieved with the advent of adaptive antenna arrays and adaptive modulation techniques in both FDMA / TDMA and CDMA based mobile cellular networks. The employment of adaptive antennas has numerous benefits and advantages. These...
Android Application Development: Programming with the Google SDK
Android Application Development: Programming with the Google SDK
This practical book provides the concepts and code you need to develop software with Android, the open-source platform for cell phones and mobile devices that's generating enthusiasm across the industry. Based on the Linux operating system and developed by Google and the Open Handset Alliance, Android has the potential to unite a fragmented mobile...
Designing for Cisco Internetwork Solutions (DESGN) (Authorized CCDA Self-Study Guide) (Exam 640-863) (2nd Edition)
Designing for Cisco Internetwork Solutions (DESGN) (Authorized CCDA Self-Study Guide) (Exam 640-863) (2nd Edition)

Whether you are preparing for CCDA certification or simply want to gain a better understanding of network design principles, you will benefit from the foundation information presented in this book.

 

Designing for Cisco Internetwork Solutions (DESGN),...

Professional Unified Communications Development with Microsoft Lync Server 2010
Professional Unified Communications Development with Microsoft Lync Server 2010

RATHER THAN SIMPLY REPLACING PHONES and instant messages, Microsoft Lync, Microsoft ’ s Unifi ed Communications platform, makes communicating in completely new ways possible. Lync users can see whether a contact is available and where he or she is located before reaching out. After a user has decided to contact someone, he can...

Cisco Router Configuration Handbook (2nd Edition) (Networking Technology)
Cisco Router Configuration Handbook (2nd Edition) (Networking Technology)

There are many sources of information and documentation for configuring Cisco networking

devices, but few provide a quick and portable solution for networking professionals. This book is designed to provide a quick-and-easy reference guide for a wide range of commonly used features that can be configured on...

Wi-Fi Telephony: Challenges and Solutions for Voice over WLANs (Communications Engineering Series)
Wi-Fi Telephony: Challenges and Solutions for Voice over WLANs (Communications Engineering Series)
Wi-Fi telephony is the latest, most cost effective, and clearest way of carrying voice data wirelessly. The great news is that it can be integrated seamlessly into the same infrastructures as currently used for computer and telephone data.The digital quality is far above current cellular technologies.

This book will be among the first to
...
CCDA Official Exam Certification Guide (Exam 640-863) (3rd Edition)
CCDA Official Exam Certification Guide (Exam 640-863) (3rd Edition)
CCDA Official Exam Certification Guide, Third Edition, is a best-of-breed Cisco® exam study guide that focuses specifically on the topics for the DESGN exam. Senior networking consultants Anthony Bruno and Steve Jordan expertly cover the latest exam content, helping you identify areas of weakness and improve your knowledge of Cisco network...
IP Telephony: Deploying VoIP Protocols and IMS Infrastructure
IP Telephony: Deploying VoIP Protocols and IMS Infrastructure

All you need to know about deploying VoIP protocols in one comprehensive and highly practical reference - Now updated with coverage on SIP and the IMS infrastructure

This book provides a comprehensive and practical overview of the technology behind Internet Telephony (IP), providing essential information to Network...

CCNP BCMSN Exam Certification Guide (CCNP Self-Study, 642-811), Second Edition
CCNP BCMSN Exam Certification Guide (CCNP Self-Study, 642-811), Second Edition
Study guide helps you master all the topics on the new CCNP BCMSN exam, including: switch operation and configuration, VLAN Trunking Protocol (VTP), aggregating switch links, and more.

Prepare for the CCNP Switching exam with the only Cisco Systems authorized self-study preparation book!

Satellite Communications
Satellite Communications
BEST CHOICE FOR COMPLETE, CURRENT COVERAGE Classic guide to satellite communications fundamentals Highly regarded for more than a decade as both teaching text and professional reference/tutorial, Satellite Communications has been revised, updated, and expanded to include the hottest applications in a rapidly growing field. Always the most...
FreeSWITCH 1.2
FreeSWITCH 1.2

Whether you're an IT pro or an enthusiast, setting up your own fully-featured telephony system is an exciting challenge, made all the more realistic for beginners by this brilliant book on FreeSWITCH. A 100% practical tutorial.

Overview

  • Learn how to install and configure a complete telephony system of...
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