Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty...and thus increase profits.
The book covers every aspect of the customer care process including how to: find...
Develop SVG functionality for use within websites quickly and natively, using basic tools such as HTML and CSS. This book is a project-oriented guide to creating and manipulating scalable vector graphics in the browser for websites or online applications, using little more than a text editor or free software, and the power of...
Welcome to the Microsoft Windows Security Resource Kit. This book provides detailed information about security features in Microsoft Windows 2000 and Microsoft Windows XP and explains how to better secure computers running these operating systems. This book also provides information on managing security and privacy on...
Bruce McKinney's Hardcore Visual Basic is a revised edition of his guide to advanced programming in VB. Updated for Visual Basic 5.0, this book is best at outlining some of the new language features in Visual Basic 5.0, especially its improved support for type libraries and object-oriented programming. The heart of this book is dedicated...
Don?t spend your time wading through manuals to learn Perl. Spend it doing what you do best?creating Web pages! Perl is quickly developed and results-oriented. With this book, you?ll move seamlessly from the basics of this language to building dynamic Web sites. Combining easy-to-understand instructions with visual examples, Perl Fast &...
"The need for this book—No one has published a similar compendium of MDA case studies, making a transition to new technology is not simply a technical affair, although many of us tend to overlook this point, and the authors are superb writers. These are people who have seen a lot in the industry and have a gift for articulating important...
Model-driven development has become the most important new paradigm in software development and has already demonstrated considerable impact in reducing time to market and improving product quality. However, the development of high-quality systems not only requires systematic development processes but also systematic test processes.
A major thrust of computer science is the design, analysis, implementation, and scientific evaluation of algorithms to solve critical problems. In addition, new challenges are being offered to computer scientists in the field of computational science and engineering, which includes challenging problems in computational biology, computational fluid...
Robert Sedgewick has thoroughly rewritten and substantially expanded and updated his popular work to provide current and comprehensive coverage of important algorithms and data structures. Christopher Van Wyk and Sedgewick have developed new C++ implementations that both express the methods in a concise and direct manner, and...
jQuery is the most famous JavaScript library. If you use jQuery a lot, it may be a good idea to start packaging your code into plugins. A jQuery plugin is simply a way to put your code into a package, which makes it easier to maintain your code and use it across different projects. Although basic scripting is relatively straightforward,...
This is the 2010 edition of Murach's best-selling C# book on developing Windows Forms applications. Here's what developers have said about earlier editions:
"I have to tell you that your C# book is far and away the best resource I have seen to date. It really does do what the learner needs. It is simple,...
