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 Trust-Based Selling: Finding and Keeping Customers for Life
The first year of developing a new sales territory or establishing new customers is a daunting task—especially in dog-eat-dog industries. The traditional advice is to train quickly on products, grab a customer list, start calling for appointments, discover opportunities, and close deals. In... |  |  Spying Blind: The CIA, the FBI, and the Origins of 9/11In this pathbreaking book, Amy Zegart provides the first scholarly examination of the intelligence failures that preceded September 11. Until now, those failures have been attributed largely to individual mistakes. But Zegart shows how and why the intelligence system itself left us vulnerable.
Zegart argues that after the Cold War... |  |  Sustainable Solar Housing: Strategies and Solutions
This far-reaching and authoritative two-volume set examines a range of potential solutions for low-energy building design, considering different strategies (energy conservation and renewable energy) and technologies (relating to the building envelope, ventilation, heat delivery, heat production, heat storage, electricity, and control). Each... |
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