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Call Center Operation: Design, Operation and MaintenanceEvery customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you the complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on... | | Windows Forensics: The Field Guide for Corporate Computer InvestigationsThe evidence is in--to solve Windows crime, you need Windows tools
An arcane pursuit a decade ago, forensic science today is a household term. And while the computer forensic analyst may not lead as exciting a life as TV's CSIs do, he or she relies just as heavily on scientific principles and just as surely solves crime.
Whether... | | Beginning Oracle Application Express 4
Welcome to the wonderful world of Oracle Application Express (APEX). You’re about to learn how to use a tool that we believe will revolutionize the way you think about and approach writing web-based Oracle systems. It certainly has for us.
Prior to the advent of APEX, developing fully interactive web based systems over data... |
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