Learn IT - Books tags kaplan

GNSS Markets and Applications (GNSS Technology and Applications)

Artech House Publishers, 2007

After being shrouded in esoterica for a long time, Global Navigation Satellite Systems (GNSS) have become part of everyday life, especially the Global Positioning System (GPS). Having spent 40 years involved with the subject, it became clear to me that it would be useful to have a book about the business aspects of these systems. This...

Why Service Stinks...and Exactly What to Do About It!

Kaplan Business, 2003

Customer service expert T. Scott Gross surveyed 10,000 very vocal consumers and talked one-on-one with service people around the globe with the hope of creating a psychological profile of the perfect customer service employee.

Gross’s new book Why Service Stinks contains the results of his research along with studies from...

The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life

Kaplan Business, 2003

In their new book, The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life, consulting experts Tom Stevenson and Sam Barcus urge executives to concentrate on trust and share their insights into building it, sustaining it, translating it into profitable customer relationships.

...

Selling with Emotional Intelligence

Kaplan Business, 2003

In today's ultra-competitive business environment, it's not enough for sales professionals to be adept at technical and tactical skills such as getting appointments, making presentations, and closing deals. To really succeed, they must develop and apply their relational skills-or what is known as emotional intelligence-to help them connect with...

Citrix XenApp Platinum Edition for Windows: The Official Guide

McGraw-Hill, 2008

The Authorized Guide to Citrix XenApp Platinum Edition for Windows

Design, deploy, and maintain a virtualized, on-demand enterprise application delivery infrastructure. Citrix XenApp Platinum Edition for Windows: The Official Guide explains how to ensure high availability, enhance productivity, and reduce costs...

Financing Secrets of a Millionaire Real Estate Investor

Kaplan Business, 2003

In 1991, I made my first attempt at financing an investment property through creative means. With a lot of guts and a little knowledge, I made an offer that was accepted by the seller. I tendered $1,000 as earnest money on the sales contract, then proceeded to try to make the deal work. I failed, lost my $1,000, but I learned an important...

Balanced Scorecards & Operational Dashboards with Microsoft Excel

John Wiley & Sons, 2008

Created in Excel, balanced scorecards enable you to monitor operations and tactics, while operational dashboards is a set of indicators regarding the state of a business metric or process—both features are in high demand for many large organizations. This book serves as the first guide to focus on combining the benefits of balanced...

Understanding GPS: Principles and Applications, Second Edition

Artech House Publishers, 2005

"Every GPS engineer should have this book. An engineer can find in one place a thorough treatment of the entire GPS system. Will prove of great benefit to those first approaching a GPS engineering task, but the experienced engineer will also find it a valuable reference. The most complete description of the signal acquisition and tracking...

The Real MCTS SQL Server 2008 Exam 70-432 Prep Kit: Database Implementation and Maintenance

Syngress Publishing, 2009

SQL Server 2008 is the latest update to Microsoft's flagship database management system. This is the largest update since SQL Server 2005. SQL Server 2008 is a much more significant update than SQL Server 2005, because it brings increased ability to deliver data across more platforms, and thus many different types of devices. New functionality also...

The Radical Leap: A Personal Lesson in Extreme Leadership

Kaplan Business, 2004

The business world is ready for an entirely new approach to leadership, and Steve Farber has written the perfect book to energize business leaders and help them make the leap into extreme leadership. In fact, taking a giant "L.E.A.P" forward is exactly what Farber prescribes. What exactly is an extreme leader? One who cultivates love,...

Genders (The New Critical Idiom)

Routledge, 2009

The concept of gender continues to be a central issue in literary and cultural studies, with a significance that crosses disciplinary boundaries and provokes lively debate. In this fully revised and updated second edition, David Glover and Cora Kaplan offer a lucid and illuminating introduction to ’gender’ and its implications,...

Seeing Through New Eyes: Changing the Lives of Children with Autism, Asperger Syndrome and other Developmental Disabilities Through Vision Therapy

Jessica Kingsley Publishers, 2005

Seeing Through New Eyes offers an accessible introduction to the treatment of visual dysfunction, a significant but neglected problem associated with autism spectrum disorders (ASDs) and other developmental disabilities.

Dr. Kaplan identifies common ASD symptoms such as hand-flapping, poor eye contact and tantrums as typical...

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