Practical, Real-World ITIL Configuration Management–From Start to Finish
The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively,...
This is a book about leading dispersed teams—teams that are made up of people who don’t work in the same geographical area. Such teams don’t often meet face-to-face. Usually their members are separated by time and distance, and they often bring different cultural views to bear on their work. Solving potential communication...
Do you really understand your online presence? Are you confident that visitors can use your website? Do you know their motivations? How do online communities perceive your company? To innovate and adapt your business quickly, you must know the answers to these questions. Complete Web Monitoring demonstrates how to measure every aspect of your web...
"Quinn’s work captures a crucial truth about great leadership–that it is about who we are and not what we do. In facing our fears and harnessing our uniqueness, we bring forth the capacity for inspired leadership and for enduring change. Robert Quinn is a gifted storyteller. This is...
Between the time a team is launched and the time it delivers results, managers need to know that the team is on course. Whether they have launched a team to achieve a business objective or have inherited a team, they need to monitor effectiveness on an ongoing basis and make course corrections that keep small problems from becoming major...
Addresses all three key components of thinking: analysis, evaluation and re-thinking. Gives you the practical critical thinking skills you need to take control of your life, help you cope with virtually any situation--and be more successful in pursuing your ultimate dreams and values.
Maximize the power of the number-one desktop publishing tool
This full-color guide shows you how to use the undisputed leader in desktop publishing tools to create any type of publication. Adobe Community Expert Donna Baker explains text, image, and drawing features; color and color management;...
"Leading at a Higher Level makes clear that respect and integrity aren’t pleasant-sounding options; they are essential criteria for an organization’s survival. As inspiring as it is instructive, this book belongs in every leader’s core curriculum."
Leaders of software-development projects face many challenges. First, you must produce a quality product on schedule and on budget. Second, you must foster and encourage a cohesive, motivated, and smoothly operating team. And third, you must maintain a clear and consistent focus on short- and long-term goals, while exemplifying quality...
A hands-on guide to help your nonprofit build its brand, raise its profile, strengthen impact and develop deeper relationships with donors, volunteers, and other stakeholders. Breakthrough Nonprofit Branding is about the power a constituency-focused, compelling brand can have to revolutionize an organization and the way...
Robert's Rules of Innovation is all about how to Create and Sustain Innovation in Ten key Imperatives. Whether you are a novice or expert, RROI will help start or finetune your abilities so you can Innovate and Thrive!
Look for The Art Of Implementation, Robert's Rules of Innovation II, a sequel and practical...
