The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar...

This cutting-edge textbook with coverage matching the electronics units of many vocational engineering courses is organized with a logical learning progression, making it ideal for a wide range of electronics courses. The approach is student-centred and includes numerous examples and activities, web research topics, self test features,...

The importance of the cultural context to health outcomes has only recently become a central concern and a part of the biomedical literature.1-3 A medical encounter is an interpersonal interaction occurring in and influenced by one or more cultural contexts. Ideally, this communication is the seed from which the relationship between the...

This book constitutes the refereed proceedings of the 20th Annual European Symposium on Algorithms, ESA 2012, held in Ljubljana, Slovenia, in September 2012 in the context of the combined conference ALGO 2012. The 69 revised full papers presented were carefully reviewed and selected from 285 initial submissions: 56 out of 231 in track design...

Web 2.0 has changed the way we conduct business, interact with customers, share information with friends and family, measure success in terms of business revenue and customer wallet share, and define brand management, and, most importantly, it has created a revenue channel like none other. Whether you plan your vacation, buy the newest...

While high-quality books and journals in this field continue to proliferate, none has yet come close to matching the Handbook of Discrete and Computational Geometry, which in its first edition, quickly became the definitive reference work in its field. But with the rapid growth of the discipline and the many advances made over the past seven...

Testing is one of the main phases in the software development lifecycle. Managing the test scenarios, test cases, defects, and linking each one of these is bit of a challenge without using any tools. For frequently changing businesses, it is essential to address testing requirements by matching the pace of the business. This can only be...

Change detection using remotely sensed images has many applications, such as urban monitoring, land-cover change analysis, and disaster management. This work investigates two-dimensional change detection methods. The existing methods in the literature are grouped into four categories: pixel-based, transformation-based, texture analysis-based,...