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Practical Zendesk Administration: Best practices for setting up your customer service platform
Practical Zendesk Administration: Best practices for setting up your customer service platform
We built Zendesk back in 2007 because we were frustrated with the quality of the customer service applications that existed at the time. The vast majority of these “solutions” were big, clunky, on-premise enterprise applications, distributed on CDs, and took forever to deploy. Even proof-of-concept projects...
Sony Vegas Pro 11 Beginner's Guide
Sony Vegas Pro 11 Beginner's Guide
The Beginner's Guide to Sony Vegas Pro 11 is a great education and revision tool for the users of this powerful video editing software package. By working through the tutorial projects, the reader will gain a strong understanding of how the software works and the processes for creating exciting video projects. For the...
Deadline Fitness: Tone Up and Slim Down When Every Minute Counts
Deadline Fitness: Tone Up and Slim Down When Every Minute Counts

When I moved to Los Angeles from the East Coast, I was thrilled to have the opportunity to work in the entertainment industry. As I was studying and building my fitness business, my day job was as an assistant account executive at a Beverly Hills public relations firm. I spent lots of time with up-and-comers as well as with the most...

Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers
Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers

Business Model Generation is a handbook for visionaries, game changers, and challengers striving to defy outmoded business models and design tomorrow's enterprises. If your organization needs to adapt to harsh new realities, but you don't yet have a strategy that will get you out in front of your competitors, you need...

Android UI Fundamentals: Develop &Design (Develop and Design)
Android UI Fundamentals: Develop &Design (Develop and Design)
There is a revolution happening in the technology industry. Touchscreen interfaces, combined with low-cost and ubiquitous smartphones, have created a perfect storm for disruptive innovation. Android is at the forefront of this change, bringing a free and open-source platform on which developers can create the next generation of...
Pro JavaScript for Web Apps
Pro JavaScript for Web Apps
Client-side web app development has always been the poor cousin to server-side coding. This started because browsers and the devices they run on have been less capable than enterprise-class servers. To provide any kind of serious web app functionality, the server had to do all of the heavy lifting for the browsers, which was pretty...
Chemistry of Pyrotechnics: Basic Principles and Theory
Chemistry of Pyrotechnics: Basic Principles and Theory
Everyone has observed chemical reactions involving pyrotechnic mixtures. Beautiful 4th of July fireworks, highway distress signals, solid fuel boosters for the Space Shuttle, and the black powder used by muzzle-loading rifle enthusiasts all have a common technical background.

The chemical principles underlying
...
The Earth and the Moon (The Solar System)
The Earth and the Moon (The Solar System)

The planets Mercury,Venus, Mars, Jupiter, and Saturn—all visible to the naked eye—were known to ancient peoples. In fact, the Romans gave these planets their names as they are known today. Mercury was named after their god Mercury, the fleet-footed messenger of the gods, because the planet seems especially fast moving when viewed...

Switching to the Mac: The Missing Manual, Lion Edition
Switching to the Mac: The Missing Manual, Lion Edition
What’s going on with the Mac these days?

Apple was the only computer company whose sales actually increased during the recession. The Mac’s market share has quadrupled since 2005—it’s now around 20 percent of computer sales in the U.S. And then there’s the most
...
Node: Up and Running: Scalable Server-Side Code with JavaScript
Node: Up and Running: Scalable Server-Side Code with JavaScript
In 2008 I was searching for a new programming platform for making websites. This was more than wanting a new language; indeed, the details of the language mattered very little to me. Rather, I was concerned about the ability to program advanced push features into the website like I had seen in Gmail—the ability for the server to push...
iPhoto '11: The Macintosh iLife Guide to using iPhoto with OS X Lion and iCloud
iPhoto '11: The Macintosh iLife Guide to using iPhoto with OS X Lion and iCloud

iPhoto '11 helps you organize, edit, and share your photos. With iPhoto '11 it's easy to organize and manage the thousands (maybe tens of thousands) of photos on your Mac by Faces, Places, and Events. iPhoto '11 also comes with editing and enhancement tools that rival those in expensive photo software. And finally Share what...

Equidistribution in Number Theory, An Introduction
Equidistribution in Number Theory, An Introduction
From July 11th to July 22nd, 2005, a NATO advanced study institute, as part of the series “S´eminaire de math´ematiques sup´erieures”, was held at the Universit ´e de Montr´eal, on the subject Equidistribution in the theory of numbers. There were about one hundred participants from sixteen...
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