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Official Introduction to the Itil Service Lifecycle (Official Introduction)This book is dedicated to the people who practise IT service management. Through their knowledge and experiences we have shaped the present and can see further toward the future along our journey to service excellence.
Over the past two decades the world of IT has changed dramatically. The IT Infrastructure Library framework has grown... | | | | Knowledge Governance: Processes and PerspectivesWhile there are many books on knowledge management, knowledge governance is a concept that has not been so well explored, and is much less understood. Knowledge governance refers to choosing structures and mechanisms that can influence the processes of sharing and creating knowledge. The book argues that knowledge governance is a... |
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Cultural Mythology and Global Leadership`This fascinating collection of local mythology shows how widely leadership models differ across nations, and how deeply these differences are rooted. True global leadership is based on empathy with local variety.' - Geert Hofstede, Maastricht University, The Netherlands, author of Culture's Consequences: Comparing Values, Behaviors,... | | | | Food SafetyIt is estimated that 20 percent of all emergency room visits are due to foodborne illness. As dietary habits change to include more meals prepared away from home, higher consumption of fresh foods, and more imported foods, the risks of foodborne illness change. Food safety procedures that we learned from our parents may not be sufficient to keep us... |
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