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 The Essays of Warren Buffett: Lessons for Corporate America, Third Edition
The original edition of The Essays of Warren Buffett: Lessons for Corporate America was the
centerpiece of a symposium held two decades ago at the Benjamin N. Cardozo School of Law under the
auspices of its Samuel and Ronnie Heyman Center on Corporate Governance. This gathering brought
hundreds of Cardozo students together for a... | | Chemical Mechanical Polishing in Silicon Processing, Volume 63
In the engineering world, many ideas and plans are conceived in the
information exchanges that occur over lunch. In the summer of 1997, one of
the editors (Shin Hwa Li) was assigned to assist our CMP module at the
Crolles facility of STMicroelectronics near Grenoble, France. One day, in
the company cafeteria, while sitting near... | | The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that
provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old
granddaughter, Margot, what she thought were the most important rules for great service. Without a
moment's hesitation, she... |
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