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Customer Service: New Rules for a Social Media World (Que Biz-Tech)
Customer Service: New Rules for a Social Media World (Que Biz-Tech)

Use Social and Viral Technologies to Supercharge your Customer Service!

 

Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster....

101 Smart Questions to Ask on Your Interview
101 Smart Questions to Ask on Your Interview

This book is for every job candidate who thinks "Do you have any questions for me?" marks the end of an interview. It doesn't. In fact, it marks the beginning of the last and perhaps most important interview phase - a phase so important that failing to prepare properly for it can undo all your hard work, including providing...

The Truth About HTML5 (For Web Designers)
The Truth About HTML5 (For Web Designers)

This is the book for web designers, web developers, and front-end coders who want to get up to speed with HTML5 in 2012. This is the book that isn’t afraid to point out what everyone gets wrong about HTML5’s new markup, so you don’t make the same mistakes. This is the book that will show you what rocks in HTML5 today and...

Topics In Probability
Topics In Probability
In this monograph we treat some topics that have been of some importance and interest in probability theory. These include, in particular, analytic characteristic functions, the moment problem, infinitely divisible and self-decomposable distributions.

Recent research in probability has been concerned with applications such...

Getting Started with Storm
Getting Started with Storm
If you’re reading this, it’s because you heard about Storm somehow, and you’re interested in better understanding what it does, how you can use it to solve various problems, and how it works.

This book will get you started with Storm in a very straightforward and easy way. The
...
Sucessful Presentation Skills (3rd edition)
Sucessful Presentation Skills (3rd edition)
A good presentation involves effective communication and essential for business success. From training new employees to building rapport with potential clients, the ability to deliver information is a required skill. This guide addresses the common problems people face - overcoming nerves, handling visual aids, and shaping the presentation...
Perioperative and Critical Care Medicine: Educational Issues 2005
Perioperative and Critical Care Medicine: Educational Issues 2005
Teaching is an ancient activity; it requires a predisposition and ability to transmit one’s own knowledge to others. It is also an innate quality that tends to strengthen over time, due to the interaction between teacher and pupil that develops and intensifies during their association, and to the ready availability of...
Financial Accounting: An Integrated Statements Approach
Financial Accounting: An Integrated Statements Approach

Duchac, Reeve, Warren provides an effective new approach to help accounting majors and business students learn and understand financial accounting. The text introduces an integrated financial statements framework that clearly illustrates the inter-relationships between the cash flow statement, income statement and the balance sheet. This...

A Hologram for the King
A Hologram for the King


In a rising Saudi Arabian city, far from weary, recession-scarred America, a struggling businessman pursues a last-ditch attempt to stave off foreclosure, pay his daughter’s college tuition, and finally do something great. In A Hologram for the King, Dave Eggers takes us around the world to show how one man fights...
Moral Intelligence: Enhancing Business Performance and Leadership Success
Moral Intelligence: Enhancing Business Performance and Leadership Success

"The authors offer a timely, important, and practical personal guidance system that anyone in the business world would do well to adopt. The world of business would be vastly improved if Moral Intelligence became required reading.”

Daniel Goleman, Author of...

Elements of Modern X-ray Physics
Elements of Modern X-ray Physics

Eagerly awaited, this second edition of a best-selling textcomprehensively describes from a modern perspective the basics ofx-ray physics as well as the completely new opportunities offeredby synchrotron radiation. Written by internationally acclaimedauthors, the style of the book is to develop the basic physicalprinciples without obscuring...

The New Rules of Marketing and PR: How to Use Social Media, Blogs, News Releases, Online Video, and Viral Marketing to Reach Buyers Directly
The New Rules of Marketing and PR: How to Use Social Media, Blogs, News Releases, Online Video, and Viral Marketing to Reach Buyers Directly

A completely revised and updated edition of the BusinessWeek bestseller on effective, modern marketing and PR best practices, The New Rules of Marketing and PR shows you how to leverage the potential that Web-based communication offers your business. Finally, you can speak directly to customers and buyers, establishing a...

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