Tap into the power of the free and open source software package, vtiger CRM—the popular alternative to commercial CRM tools. This powerful tool has enjoyed worldwide success and is being utilized by small and large organizations alike. You, too, can add real, modern CRM (customer relationship management) to your business model,...

Android is hot, and many people are developing Android applications (apps for short). Perhaps you would also like to develop apps, but are unsure about how to get started. Although you could study Google’s online Android Developer’s Guide (http://developer.android.com/guide/index.html) to acquire the needed knowledge, you...

Welcome to the world of Microsoft Word 2010. This new Picture Yourself book from Cengage Learning will help you use the many and varied features of one of Microsoft’s most popular products—Microsoft Word, part of the Microsoft Office Suite. Microsoft Word 2010 is a powerful word processing program that will take your...

Leading clinicians and researchers critically survey a decade of clinical, biological, and pathological knowledge, and show how it is best applied to the management of both localized and advanced renal cell carcinoma. Their discussions include the latest developments in molecular genetics and immune dysfunction, and fully treat the roles of...

Once again, the Litvins bring you a textbook that expertly covers the subject, is fun to read, and works for students with different learning styles. In one volume, this edition covers both introductory Java/OOP A-level material and AB-level topics (data structures and algorithms). The book follows Java 5.0 and incorporates many other...

Survey of Industrial Chemistry arose from a need for a basic text dealing with industrial chemistry for use in a one semester, three-credit senior level course taught at the University of Wisconsin-Eau Claire. This edition covers all important areas of the chemical industry, yet it is reasonable that it can be covered in 40 hours of lecture....

Professionals involved in the planning, design, operation, and construction of water, wastewater, and stormwater systems need to understand the productivity-enhancing applications of GIS. Inspired by an ASCE-sponsored continuing education course taught by the author, GIS Applications for Water, Wastewater, and Stormwater Systems...

"...throw away the heavy textbooks and get set for some real-world wisdom from someone who has been there and done it..."
--Mike McCurry, White House Press Secretary for President Clinton, Principal, Public Strategies Washington, Inc.

"Ritch has deep leadership knowledge and experience, and this book...