Introduce your students to the latest that Microsoft Office has to offer with the new generation of Shelly Cashman Series books! For the past three decades, the Shelly Cashman Series has effectively introduced computer skills to millions of students. With MICROSOFT ACCESS 2013, we're continuing our history of innovation by enhancing our...

As a final exam preparation tool, the CCNA Wireless (640-722 IUWNE) Quick Reference provides a concise review of all objectives on the new exams.  The short eBook provides readers with detailed,...

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* Internetworking functions of each layer of the OSI reference model and how they are performed in network...

In this second edition of A Guide to Dissection of the Human Body, certain dissecting instructions have been revised to increase clarity. Methodical and comprehensive, the guide complements various anatomy courses. The terminology has been checked and brought up to date, in accordance with the latest version of Terminologia Anatomica...

The Cisco IP Telephony focused certification tracks validate proficiency in designing, installing, and supporting a multiservice network solution. A solid understanding of quality-of-service (QoS) features and implementation is essential for all of the Cisco IP Telephony focused certifications and is also a core component of...

• Explore Veeam Backup and Replication v7 infrastructure and its components
• Create backup, replication, and restore strategies that protect data, your company's most...

Foreword by Capodagli and Lynn Jackson, coauthors of "The Disney Way". All businesses have customers, but how many of them deliver unforgettably good customer service? "Secret Service" reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass...