Trust the bestselling Official Cert Guide series from VMware Press to help you learn, prepare, and practice for VCP5 exam success. They are the only VMware authorized self-study books and are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your...

Microsoft Excel 2010: Introductory offers a number of new features and approaches, which improve student understanding, retention, transference, and skill in using Excel 2010. The following enhancements will enrich the learning experience:

• Office 2010 and Windows 7: Essential Concepts and Skills chapter presents basic...

Foreword by Capodagli and Lynn Jackson, coauthors of "The Disney Way". All businesses have customers, but how many of them deliver unforgettably good customer service? "Secret Service" reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass...

"This is a great book and a must-read for anyone who wants tounderstand the young people who are now or will soon join the workforce. It'sone of the most useful value-added books about the Millennial generation."
—Warren Bennis, Distinguished Professor of Management, University of Southern California,and...

“Does your organization fumble when it comes to innovation? ‘The Innovative CIO’ presents a pragmatic guide to overcoming the 10 ‘innovation killers’ within your company.”  --Dennis McCafferty “CIO Insight”, 1/23/2013...

If there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, bestselling author of Life After the 30-Second Spot and Join the Conversation, and a leading expert and...

This book provides a new generation of research in which scholars are investigating mental health and human development as not merely the absence of illness or dysfunction, but also the presence of subjective well-being. Subjective well-being is a fundamental facet of the quality of life. The quality of an individual’s life can be...

Organizations that don't take steps to plan for future talent needs at all levels, will face certain disruptions, and even disasters, when key employees leave. Still the most comprehensive and authoritative book on the subject, this new edition of Effective Succession Planning presents strategies for creating a complete, systematic...

Digital Design and Computer Architecture takes a unique and modern approach to digital design. Beginning with digital logic gates and progressing to the design of combinational and sequential circuits, Harris and Harris use these fundamental building blocks as the basis for what follows: the design of an actual MIPS processor....