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 The Official VCP5 Certification Guide (VMware Press Certification)
Trust the bestselling Official Cert Guide series from VMware Press to help you learn, prepare, and practice for VCP5 exam success. They are the only VMware authorized self-study books and are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your... |  |  Microsoft Excel 2010: Introductory (Shelly Cashman Series(r) Office 2010)
Microsoft Excel 2010: Introductory offers a number of new features and approaches, which improve student understanding, retention, transference, and skill in using Excel 2010. The following enhancements will enrich the learning experience:
• Office 2010 and Windows 7: Essential Concepts and Skills chapter presents basic... |  |  Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Foreword by Capodagli and Lynn Jackson, coauthors of "The Disney Way". All businesses have customers, but how many of them deliver unforgettably good customer service? "Secret Service" reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass... |
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