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 Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of... |  |  |  |  |
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 What People Want: A Manager's Guide to Building Relationships That Work
What People Want, for the first time, addresses the changing demographics and differences in the workplace to highlight what matters most in employee-manager relationships. Based on first-of-its-kind research that assessed the needs of hundreds of professionals across a variety of industries, Terry Bacon explores in-depth the seven most... |  |  Beyond Dealmaking: Five Steps to Negotiating Profitable Relationships
Praise for Beyond Dealmaking
"Every potential rainmaker and savvy competitor needs Melanie Billings-Yun's GRASP method for negotiation. You'll never have to search for leads again. I highly recommend this book."
—Jeffrey J. Fox, author, How to Be a Rainmaker, Rain, and How to Be a Fierce... |  |  The Pain Survival Guide: How to Reclaim Your Life (APA Lifetools)
If you suffer from chronic pain, this proven 10-step program brings hope and relief, showing you how gradual changes in specific behaviors can lead to great improvements in your ability to cope. Psychologists Turk and Winters' recommendations are based on solid research that shows what works and on their success with thousands of... |
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