Passing a test is one thing...mastering the field is another, and this book is the first step to mastering the world of PC hardware and operating systems. Mark Edward Soper not only shows you what you need to pass the tests, but also what you need to have an edge on the competition, on exam day and in the workplace. Each chapter...

This updated 3rd edition of a popular text on change management guides readers through the technological, organizational and people-oriented strategies that managers use to implement change. Revised to include power and politics, culture and gender, the authors have also added international case studies that set change management within the...

"Dr. Joe Koletar has provided an effective road map to the problem of occupational fraud, in both the public and private sectors, in America. Such frauds affect every American worker, shareholder, and taxpayer. His insights and ideas are an important contribution to the effort to fight this growing...

Humor is a powerful management tool, which, if used properly, can be extremely effective to gain attention, create rapport and make a message more memorable. This interesting book highlights the benefits of humor at the workplace and recognizes the value of humour in a variety of situations. The author has included numerous examples of the...

International bestseller The McKinsey Way provided a through-the-keyhole look at McKinsey & Co., history's most prestigious consulting firm. Now, the follow-up implementation manual, The McKinsey Mind,...

Equipping coaching professionals to stay on the...

Taking a managerial approach and demonstrating the application of behavioural science within the workplace, this text...

Take charge of your career by taking charge of your business relationships and communication skills.

We all know how it feels when our colleagues talk about us but not to us. It's frustrating, and it creates tension. When effective communication is missing in the workplace, employees feel like they're working in the...