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MANAGEMENT, Fifth Edition, by Chuck Williams presents management theory and applications in an engaging narrative style that students will find both enjoyable and illuminating. Williams focuses on the most important management theories and concepts, enhancing and illustrating them with detailed examples and stories that pull students into the...

Welcome to the Microsoft Official Academic Course (MOAC) program for the 2007 Microsoft Office system. MOAC represents the collaboration between Microsoft Learning and John Wiley & Sons, Inc. publishing company. Microsoft and Wiley teamed up to produce a series of textbooks that deliver compelling and innovative teaching solutions...

This symposium was born as a research forum to present and discuss original, rigorous and significant contributions on Artificial Intelligence-based (AI) solutions—with a strong, practical logic and, preferably, with empirical applications—developed to aid the management of organizations in multiple areas, activities, processes...

Instant Messaging (IM) and Peer-to-Peer (P2P) applications are taking over the workplace as P2P transfers now account for 70% of all Internet traffic and more than 50% of corporate workstations are running an IM application. IT professionals face the challenge of...

A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of...