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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to
...

The Art of What Works: How Success Really Happens
The Art of What Works: How Success Really Happens

How to Find Effective Solutions for Any Business Problem--By Recognizing and Building On the Successes of Others

"There is nothing new under the sun."

Though coined more than 2,000 years back, this truism has straight-line relevance to today's business world. Because while every business...

Hacking Exposed: Network Security Secrets and Solutions, Sixth Edition
Hacking Exposed: Network Security Secrets and Solutions, Sixth Edition

The world's bestselling computer security book--fully expanded and updated

"Right now you hold in your hand one of the most successful security books ever written. Rather than being a sideline participant, leverage the valuable insights Hacking Exposed 6 provides to help yourself, your company,...

Business In Blue Jeans: How To Have A Successful Business On Your Own Terms, In Your Own Style
Business In Blue Jeans: How To Have A Successful Business On Your Own Terms, In Your Own Style

Reviews:
"This is the best little 'how-to' book for starting and running a small business I've come across. Don't even think about going into business without it. And if you are already in business, this book is a must-read."
--Larry Winget, television personality and 5 time
...

Chess Not Checkers: Elevate Your Leadership Game
Chess Not Checkers: Elevate Your Leadership Game

As organizations grow in volume and complexity, the demands on leadership change. The same old moves won't cut it any more. In Chess Not Checkers, Mark Miller tells the story of Blake Brown, newly appointed CEO of a company troubled by poor performance and low...

How to Get Your Competition Fired (Without Saying Anything Bad About Them): Using The Wedge to Increase Your Sales
How to Get Your Competition Fired (Without Saying Anything Bad About Them): Using The Wedge to Increase Your Sales

A six-step plan for driving a wedge between the competition and the customer

For sales people, convincing a potential customer to choose them over the competition is no easy task, and especially when the competition already has the account. Finally, How to Get Your Competition Fired shows readers a proven system for breaking the...

How to Do Everything with PHP and MySQL
How to Do Everything with PHP and MySQL

Create MySQL database-driven Web sites and applications with PHP quickly and easily. This step-by-step guide explains how to take full advantage of PHP’s built-in support for MySQL and link the results of database queries to Web pages. You’ll get full details on PHP programming and MySQL database development, and then you’ll...

Excel Best Practices for Business: Covers Excel 2003, 2002, and 2000
Excel Best Practices for Business: Covers Excel 2003, 2002, and 2000

Everything you need to know about

  • Implementing the new XML features in Spreadsheet Portals and Web Services
  • Auditing spreadsheets provided by third parties
  • Making spreadsheets accessible to individuals with disabilities
  • Performing spreadsheet makeovers
  • Constructing...
The One-Page Project Manager for Execution: Drive Strategy and Solve Problems with a Single Sheet of Paper
The One-Page Project Manager for Execution: Drive Strategy and Solve Problems with a Single Sheet of Paper

Drive Strategy With Simplicity–On A Single Sheet Of Paper!

The One-Page Project Manager set a new standard as an understandable and easy-to-apply organizational tool, allowing managers to summarize complex projects on a single information-rich page. This book, third in the OPPM series, describes how to combine...

America's Corner Store: Walgreen's Prescription for Success
America's Corner Store: Walgreen's Prescription for Success
Praise for America’s Corner Store

"Who would have thought the story of a drugstore chain could encompass so much vital and fascinating American history? With superb storytelling skills, John Bacon gives us a vivid and insightful chronicle of matters both large and small, from the birth of the milkshake to the rise of America’s...

Finance: A Fine Art
Finance: A Fine Art

"Like a true Master in Fine Arts, Michel Fleuriet is able to combine a great historical culture with a deep technical background to give us a brilliant and synthetic view of the fundamentals driving financial markets. This book should be a reference in a troubled period where everyone, from the non professional investor to the sophisticated...

Energy Efficient Hardware-Software Co-Synthesis Using Reconfigurable Hardware
Energy Efficient Hardware-Software Co-Synthesis Using Reconfigurable Hardware

The integration of multi-million-gate configurable logic, pre-compiled heterogeneous hardware components, and on-chip processor subsystems offer high computation capability and exceptional design flexibility to modern reconfigurable hardware. Moshe Gavrielov, the recently appointed president and CEO of Xilinx, which is the largest...

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