Learn IT - Books tags crm

Books tags: crm

Microsoft Dynamics CRM 2011 Reporting and Business Intelligence

Packt Publishing, 2012

Everything you need to know to work with reports in Dynamics CRM 2011

Overview

Create reports with SQL Reporting Services for CRM
Empower your reports with the different Report Wizards and dashboards
Troubleshoot and optimize your reports for better performance

...

Customer Management Excellence

John Wiley & Sons, 2002

CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why?
...

Microsoft CRM 3 For Dummies (Computer/Tech)

For Dummies, 2006

This book is about Microsoft Dynamics CRM Version 3.0, which we refer to
as simply Microsoft CRM or just CRM. We assume that Microsoft CRM just
showed up on your desktop computer or notebook. Chances are, you already
have some experience with one or more of the popular predecessors to CRM —
ACT, GoldMine, SalesLogix, or an...

Awesome Game Creation: No Programming Required (Game Development)

Charles River, 2007

This is one of the first books CRM published in game development and it has been very successful. There are thousands of more game players today than there were in 2000 and many of these players want to know how to make their own games. Most of these people are not programmers, however, so they need a non-programming why to learn and that's why...

CRM Unplugged: Releasing CRM's Strategic Value

John Wiley & Sons, 2004

Praise for CRM Unplugged

"The authors supply countless examples of companies that have successfully implemented CRM, and show us the way to do the same."
–Philip Kotler
author of Marketing Insights from A to Z

"CRM is no silver bullet, but it is a golden opportunity for companies that...

vtiger CRM Beginner's Guide

Packt Publishing, 2011

Tap into the power of the free and open source software package, vtiger CRM—the popular alternative to commercial CRM tools. This powerful tool has enjoyed worldwide success and is being utilized by small and large organizations alike. You, too, can add real, modern CRM (customer relationship management) to your business model,...

Oracle CRM On Demand Dashboards (Osborne ORACLE Press Series)

McGraw-Hill, 2010

Design and Deliver Oracle CRM On Demand Dashboards

Create custom, interactive dashboards to deliver actionable business intelligence directly to end users with help from this Oracle Press guide. Oracle CRM On Demand Dashboards provides comprehensive coverage of the versatile features available in Oracle Answers On Demand...

Oracle CRM On Demand 2012 Administration Essentials

Packt Publishing, 2012

The CRMOD software is built to world-class industry reference models of customer relationship management, and the service provides all the software and features you would need for a world-class customer relationship management practice. This knowledge is essential to keep the costs of investment low and return on the investment high.

...

Common SAP R/3 Functions Manual (Springer Professional Computing)

Springer, 2004

"At last a user-friendly reference that documents hundreds of the most useful ABAP routines currently in use. This book is essential for ABAP consultants, project engineers, and programmers who want to save both time and money and avoid having to reinvent the wheel." Robert G. Drake, Course Leader, Sheffield Hallam University, UK...

Salesforce.com For Dummies

For Dummies, 2010

Salesforce.com For Dummies, 4th Edition, is for users of Salesforce, including those users who have the Unlimited, Enterprise, Professional, Group, Contact Manager, or Personal edition. It’s for Salesforce users who want to quickly know how to use this browser-based application for sales and customer service, all running “in the...

CiviCRM Cookbook

Packt Publishing, 2013

Improve your CiviCRM capabilities with this clever cookbook. Packed with recipes and screenshots, it's the natural way to dig deeper into the software and achieve more for your nonprofit or civic sector organization.

Overview

Take your CiviCRM skills to the next level and handle CiviCRM...

Marketing Automation For Dummies (Business & Personal Finance)

For Dummies, 2014

Multiply the effectiveness of your campaigns with marketing automation

Marketing automation technology has been shown to dramatically increase lead conversions and average deal sizes as well as improving forecasting and customer segmentation. A subset of CRM, it focuses on defining, scheduling, segmenting, and tracking...

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