Learn IT - Books tags crm

Salesforce CRM Admin Cookbook

Packt Publishing, 2013

Over 40 recipes to make effective use of Salesforce CRM with the use of hidden features, advanced user interface techniques, and real-world solutions

Overview

Implement advanced user interface techniques to improve the look and feel of Salesforce CRM

Discover hidden features and hacks that...

Implementing Sugarcrm: A Step-by-step Guide to Using This Powerful Open Source Application in Your Business

Packt Publishing, 2006

Here are just some of the knowledge and skills you will gain when you read this book:

* Learn specific ways in which SugarCRM can increase your profits through richer customer relationships

* The author will help you assess your own companies needs, and plan a SugarCRM implementation tailored specifically to you –...

Customer Success with Microsoft Dynamics Sure Step

Packt Publishing, 2014

Having invested in Microsoft Dynamics, your enterprise will want to make a success of it, which is where this guide to Sure Step comes in, teaching you how to apply the methodologies to ensure optimum results.

Overview

Understand how Sure Step helps you envision and implement the right Microsoft Dynamics...

Strategies for Generating E-Business Returns on Investment

Idea Group Publishing, 2005

Companies invest in e-business and its supporting technology for their e-business initiatives. E-Business applications such as supply chain management and customer relationship management improve transaction efficiency and scope economies as well as promoting new product and service offerings and close customer relationships. However, it is...

Working with Microsoft Dynamics CRM 2011

Microsoft Press, 2011

We love Microsoft Dynamics CRM 2011, and we hope that by the time you finish reading this book, you will love Microsoft Dynamics CRM, too. We understand that you might be skeptical about the possibility of falling for a piece of software, but we want you to know right up front that our goal is to show you all of the wonderful and...

Pro SQL Server 2008 Administration

Apress, 2009

Pro SQL Server 2008 Administration is critical for database administrators seeking in-depth knowledge on administering SQL Server 2008. This book covers the impact of the new features available in SQL Server 2008 specifically targeted for database administrators, along with the tried-and-true advanced techniques required to support and...

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

Packt Publishing, 2013

A practical guide on how to use and manage Microsoft Dynamics CRM 2011 that focuses on helping you to pass the Microsoft certification exam

Overview

Comprehensive step-by-step guide to help you prepare for the MB2-868 exam.

Loaded with screenshots and key points to help you pass the...

Microsoft Dynamics CRM 4 Integration Unleashed

Sams Publishing, 2009

In Microsoft® Dynamics CRM 4 Integration Unleashed, two leading experts present proven techniques, best practices, and example code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. Using these solutions and sample applications, you will enhance all of...

The Customer Management Scorecard: Managing CRM for Profit

Kogan Page, 2002

The Customer Management Scorecard is based on a unique global survey conducted by QCi that aimed to reveal the true relationship between effective customer management and business performance. Over 300 global assessments of blue chip companies in 22 countries, across all sectors, were conducted using QCi’s Customer Management...

Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay

McGraw-Hill, 2010

Learn how you can use the revolutionary five-step marketing process that helped Microsoft, NBC Universal, and IBM achieve double-digit increases in sales.

"When HP uses the Voice of the Customer methodology, our marketing campaign results improve dramatically: response rates improve 3X to 10x, sales...

Google Analytics

O'Reilly, 2010

Do you know what people do when they visit your website or web app? Or how much the site contributes to your bottom line? Google Analytics keeps track and makes it easy for you to learn precisely what's happening. This hands-on guide shows you how to get the most out of this free and powerful tool -- whether you're new to...

Oracle Siebel CRM 8 Developer's Handbook

Packt Publishing, 2011

Siebel CRM, Oracles' market-leading Customer Relationship Management software, can be tailored to customers needs. In this book, the ambitious developer will learn how to safely implement customer requirements in Siebel CRM using Siebel Tools, Siebel's own integrated development environment.

This book is a complete...

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