Based on Simon Burtonshaw-Gunn's successful The Essential Management Toolbox, this book focuses in greater depth on the topic of Operations Management. This third book covers the areas of marketing, CRM and Product...

Learn how you can use the revolutionary five-step marketing process that helped Microsoft, NBC Universal, and IBM achieve double-digit increases in sales.

"When HP uses the Voice of the Customer methodology, our marketing campaign results improve dramatically: response rates improve 3X to 10x, sales...

This symposium was born as a research forum to present and discuss original, rigorous and significant contributions on Artificial Intelligence-based (AI) solutions—with a strong, practical logic and, preferably, with empirical applications—developed to aid the management of organizations in multiple areas, activities, processes...

An application administrator installs, updates, optimizes, debugs and otherwise maintains computer applications for an organization. In most cases, these applications have been licensed from a third party, but they may have been developed internally. Examples of application types include enterprise resource planning (ERP), customer resource...

• Understand how Sure Step helps you envision and implement the right Microsoft Dynamics...

Studying and using light or "photons" to image and then to control and transmit molecular information is among the most challenging and significant research fields to emerge in recent years. One of the fastest growing areas involves research in the temporal imaging of quantum phenomena, ranging from molecular dynamics in the femto...

• Take your CiviCRM skills to the next level and handle CiviCRM...

• Visualize and create advanced level reports and dashboards using Salesforce.com
• Take advantage of creating reports and dashboards in the Salesforce mobile app, updated with Spring...

• Get the confidence to implement AX 2012 projects effectively using the Sure Step 2012 Methodology.
• Packed with practical real-world examples as well as helpful diagrams and images that...

• Learn to install and configure OpenERP on Windows or Ubuntu
• Understand how to enter...