Electronic commerce has been an important and viable part of the Internet for well over a decade now. From the behemoths like Amazon.com to the mom-and-pop online stores, e-commerce is performed in a number of ways. Despite the dozen, or hundred, of failures for every single commercial success, e-commerce can still be an excellent business...

I am not an expert. I have never claimed to be an expert at anything (at least not seriously done so), least of all an expert in forensic analysis. I am not an expert in Windows Registry analysis. I am simply, by profession, a responder and analyst with some work and research experience in this area. I have also performed a number...

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at...

There’s a reason that so many...

Social CRM is critical to business success in today's hyper-connected environment....

Dynamics NAV 2009 is an Enterprise Resource Planning (ERP) software product from Microsoft that can be used for variety of business needs. It is part of the Microsoft Dynamics family, and intended to assist with finance, manufacturing, Customer Relationship Management, supply chains, analytics, and electronic commerce for small and...

Now, one of the field's leading experts brings together all the knowledge and resources you need to use APM in your next project. Jim Highsmith shows why APM should be in every manager's toolkit, thoroughly addressing the questions project managers raise about Agile approaches. He systematically introduces the five-phase APM...