Learn IT - Books tags customer

The Customer Management Scorecard: Managing CRM for Profit

Kogan Page, 2002

The Customer Management Scorecard is based on a unique global survey conducted by QCi that aimed to reveal the true relationship between effective customer management and business performance. Over 300 global assessments of blue chip companies in 22 countries, across all sectors, were conducted using QCi’s Customer Management...

Red Hat Linux Security and Optimization

Red Hat, 2001

Your Official Red Hat^® Linux^® Guide to Security and Optimization Reviewed and approved by the experts at Red Hat, this comprehensive guide delivers the know-how you need to improve the performance of your Red Hat Linux system—and protect it from attacks and break-ins. Red Hat Linux expert Mohammed Kabir starts by...

Mac OS X and iLife: Using iTunes, iPhoto, iMovie, and iDVD

Premier Press, 2003

Mac OS X v.10.2 is designed to enable anyone from digital media hobbyist to mid-level professionals take advantage of the amazing capabilities of Apple's suite of digital media tools. iLife is published by Apple, retails for $49, and combines iTunes for managing music, iPhoto for digital photography, iMovie for editing digital video and iDVD for...

Telecommunications Challenges In Developing Countries: Asymmetric Interconnection Charges For Rural Areas

World Bank Publications, 2004

Telecommunications Challenges in Developing Countries addresses an important aspect of interconnection—the settings of call termination charges. In rural telecommunications, network costs are known to be high. The traditional consensus has been that many rural areas cannot be connected without subsidies. This paper investigates the...

Voice of the Customer: Capture and Analysis (Six SIGMA Operational Methods)

McGraw-Hill, 2007

Discover All the Advantages of Using Design for Six Sigma to Develop and Build Customer Value-Based Products

Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and...

The Six Sigma Project Planner : A Step-by-Step Guide to Leading a Six Sigma Project Through DMAIC

McGraw-Hill, 2003

Meet your Six Sigma project goals--on time and on budget

Six Sigma demands results. These results are delivered by projects that are tightly linked to customer demands and enterprise strategy. If you're leading a Six Sigma initiative in your organization, this hands-on guide is designed to help you achieve these...

Continuous Integration in .NET

Manning Publications, 2011

After completing my master’s degree, I moved from Poland to Germany and began working as a .NET developer for a company full of experts in … Clarion. The Clarion folks were developing the company’s flagship—very successful leasing software—and I was left to do “the rest”: a bit of...

Security for Microsoft Windows System Administrators: Introduction to Key Information Security Concepts

Syngress Publishing, 2010

A company’s most important asset next to its people is its information. This information includes intellectual property, company financial information, confidential employee information, customer information, and so much more. Company information may be stored in databases, spreadsheets, flat files, and so on. Loss of...

Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay

McGraw-Hill, 2010

Learn how you can use the revolutionary five-step marketing process that helped Microsoft, NBC Universal, and IBM achieve double-digit increases in sales.

"When HP uses the Voice of the Customer methodology, our marketing campaign results improve dramatically: response rates improve 3X to 10x, sales...

Practical DataOps: Delivering Agile Data Science at Scale

Apress, 2019

Gain a practical introduction to DataOps, a new discipline for delivering data science at scale inspired by practices at companies such as Facebook, Uber, LinkedIn, Twitter, and eBay. Organizations need more than the latest AI algorithms, hottest tools, and best people to turn data into insight-driven action and useful...

QuickBooks 2010: The Missing Manual

O'Reilly, 2009

QuickBooks 2010 has impressive features, like financial and tax reporting, invoicing, payroll, time and mileage tracking, and online banking. So how do you avoid spending more time learning the software than using it? This Missing Manual takes you beyond QuickBooks' help resources: you not only learn how the program works, but why and when to...

TYPO3 4.2 E-Commerce

Packt Publishing, 2010

The popularity of online shopping has increased drastically over the past few years. TYPO3 is fully equipped to meet all the challenges of modern electronic commerce. TYPO3 can be enlarged from a pure content-based online catalog to a fully-grown shop system with a variety of extensions.

It may be easy to plan a website but when it...

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