Learn IT - Books tags customer

Emerging Spatial Information Systems and Applications

IGI Global, 2006

Spatial information systems were created manually for many years. For example, historically, the source of cholera in London in 1854 was found by John Snow, by mapping where victims of the disease lived. The graph clearly showed them to be close to the Broad Street Pump,1 one of the city’s water wells. Another example is Zipf’s Law,2...

Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

Jossey-Bass, 2009

"If you think you know everything it takes to attain associate/employee engagement, put yourself to the test. This book provides a holistic approach to engagement that will create the competitive edge required to succeed in this economy."
-- Sharon S. Bilgischer, senior manager, logistics global talent, curriculum and...

Real-Time Marketing for Business Growth: How to Use Social Media, Measure Marketing, and Create a Culture of Execution

FT Press, 2010

Your Hands-On Guide for Creating Continuous, Profitable Growth!

Use the proven, six-step Marketing Process to:

• Create a marketing plan with execution built in to the process.

...

Redesigning Enterprise Processes for E-Business w/CD ROM

McGraw-Hill, 2000

This is the decade of redesigning enterprise processes for e-business ! Creating a process advantage has always been a formidable strategic weapon for business enterprises, but the internet and e-business have brought new urgency to it. A different form of business process redesign or reengineering (BPR) has been ignited by e-business to create...

Microsoft Dynamics CRM 4 Integration Unleashed

Sams Publishing, 2009

In Microsoft® Dynamics CRM 4 Integration Unleashed, two leading experts present proven techniques, best practices, and example code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. Using these solutions and sample applications, you will enhance all of...

The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization

Currency/Doubleday, 2005

The author of the bestselling The Art of Innovation reveals the strategies IDEO, the world-famous design firm, uses to foster innovative thinking throughout an organization and overcome the naysayers who stifle creativity.

The role of the devil's advocate is nearly universal in business today. It allows individuals...

Business Applications and Computational Intelligence

Idea Group Publishing, 2006

Computational intelligence has a long history of applications to business - expert systems have been used for decision support in management, neural networks and fuzzy logic have been used in process control, a variety of techniques have been used in forecasting, and data mining has become a core component of customer relationship management in...

Head First Web Design (A Brain Friendly Guide)

O'Reilly, 2009

Want to know how to make your pages look beautiful, communicate your message effectively, guide visitors through your website with ease, and get everything approved by the accessibility and usability police at the same time? Head First Web Design is your ticket to mastering all of these complex topics, and understanding what's really going...

Magento: Beginner's Guide

Packt Publishing, 2009

Magento is the world's most evolved e-commerce solution. It runs on the Apache/MySQL/PHP platform. From one installation, you can control multiple storefronts, all sharing customer and product information. Magento's templates and themes enable you to customize the look and feel of your store, even optimizing it for mobile phones. Extensions...

Windows Server 2008 Hyper-V: Insiders Guide to Microsoft's Hypervisor

Sybex, 2009

Hyper-V is one of the top virtualization products, and this practical guide focuses on the essentials of Windows Server 2008 Hyper-V. Written by the Microsoft team behind the Hyper-V product, this book shows you how to perform key virtualization scenarios, such as server consolidation, software test and development, and a dynamic data center and...

Reflections on Management: How to Manage Your Software Projects, Your Teams, Your Boss, and Yourself

Addison Wesley, 2010

“Whether you are in a startup or Fortune 500 company; are a developer, development manager, or CEO; use agile, lean, waterfall, or other methodology–if software and quality are important to you, you should read and pay attention to Watts’s reflections.”

...

Organizations Don't Tweet, People Do: A Manager's Guide to the Social Web

John Wiley & Sons, 2012

Practical advice for managers on how the Web and social media can help them to do their jobs better

Today's managers are faced with an increasing use of the Web and social platforms by their staff, their customers, and their competitors, but most aren't sure quite what to do about it or how it all relates to them....

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